🔍 Overview
When completing tasks in My Tasks, you may encounter this error message: "Update Failed: To edit a field you have to disable the lock on." This means the field you are trying to update is currently locked. Locks prevent accidental edits to business information, but you can disable them whenever you need to make a change.
📋 Why Fields Get Locked
Fields in your business profile can be locked to protect data that has already been verified or set by an admin. Common reasons a field may be locked include:
- The field was previously filled in and locked to prevent overwriting.
- An administrator applied a lock as part of a data management workflow.
- The field was auto-populated and locked during an initial profile setup.
A locked field will not save any new value until the lock is explicitly turned off.
🛠️ How to Disable the Field Lock
Follow these steps to unlock the field and successfully update your social media profile:
- In the left sidebar, click Local, then select My Tasks.
- Locate the task that contains the social media profile field you need to update.
- Click on the task to open it and find the locked field. It will display a lock icon next to the field label.
- Click the lock icon directly. The icon will change to show the field is now unlocked.
- Enter or update the social media profile URL in the field.
- Save your changes. The error message will no longer appear and the update will go through successfully.
💡 Tips for Managing Field Locks
- Re-lock after editing: Once you have saved the correct information, consider clicking the lock icon again to protect the field from future accidental changes.
- Check all relevant fields: If you are updating multiple social media profiles (for example, Facebook, Instagram, and X), check each field individually — locks are set per field, not per task.
- Admin permissions: If you do not see a lock icon or cannot click it, your user role may not have permission to unlock fields. Contact your account administrator to adjust your permissions.
🚀 Where to Find Social Media Profile Fields
Social media profile URLs are managed inside the Local section of Search Atlas. You can access tasks that include these fields by navigating to Left sidebar → Local → My Tasks. Tasks related to missing or incomplete social profiles will appear in your task list and may be flagged for attention.
🆘 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Lock icon not visible? Scroll horizontally within the task interface — the lock icon may be slightly off-screen on smaller displays.