🔍 Why This Error Appears
Seeing an Insufficient Credits error when you have credits available can be confusing. This error does not always mean your account is out of credits overall — it may mean that the credits available on your account are not the type required for press release publishing.
📊 Understanding Credit Types
Search Atlas may use different credit types for different content and features. Having credits in your account does not automatically mean those credits are the type required for press release publishing, so it is worth checking which credit type your account holds -- and how it applies to press releases -- before attempting to publish.
🛠️ What to Do When You See This Error
Because the source of this error varies by account, the most reliable path to resolution is to reach out via the support chat widget. When you do, please have the following ready so the team can investigate and resolve your issue quickly:
- Your account name or registered email address.
- The exact error message you are seeing when you attempt to publish.
- A description of your current plan and any recent changes (e.g., upgrades, renewals, or plan switches).
- The number and type of credits shown in your account dashboard at the time of the error.
- Any screenshots of the error and your credit balance if possible.
A member of the support team will be able to confirm whether your account has the correct credit type assigned, and take any backend action needed to resolve the issue.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.