📋 Overview
Some customers have reported being unable to delete outreach campaigns inside the Authority section of Search Atlas. This article explains the current status of this issue, how to work around it, and answers common billing questions related to frozen or paused accounts.
⚠️ Known Issue: Outreach Campaign Deletion
There is a known platform issue that currently prevents some users from deleting outreach campaigns. Our engineering team is actively working on a fix, and the resolution is awaiting release.
If you are experiencing this problem, you are not alone, and no action on your part caused it. Below are the steps to confirm you are in the right location and to attempt deletion while the fix is being rolled out.
🛠️ How to Attempt Deleting an Outreach Campaign
- In the left sidebar, click Authority.
- Select Campaigns from the sub-menu.
- Locate the campaign you want to delete.
- Click the trash icon or the delete option next to the campaign name.
- Confirm the deletion if prompted.
If the campaign does not delete or you receive an error, this is consistent with the known bug. The fix is currently awaiting release. Once deployed, deletion will work as expected without any additional steps from you.
💡 Temporary Workaround
While the fix is pending, you can limit the impact of an unwanted campaign by taking the following steps:
- Pause the campaign to stop any outreach emails from being sent.
- Disconnect the email account linked to the campaign to prevent further sending activity. Note that campaigns with disconnected email accounts are automatically skipped during the send process.
- Leave the campaign in place until the deletion fix is released.
💳 Billing Questions for Frozen Accounts
A common follow-up question is whether you will still be charged for an account that is frozen, paused, or otherwise inactive.
Here is what you need to know:
- Account freezes do not automatically pause billing. Your subscription remains active unless you explicitly cancel or downgrade your plan.
- If your account was frozen due to a payment issue, billing continues to accrue until the account status is resolved or the subscription is cancelled.
- If you believe you should not be charged for a period when your account was inaccessible due to a platform-side issue, our team can review your account history and work with you on a resolution.
If you are unsure about your current billing status, we recommend checking your plan details inside the platform before reaching out to support.
🔍 How to Check Your Current Plan and Billing Status
- Log in to your Search Atlas account.
- Click on your account name or avatar in the top-right corner.
- Select Billing or Subscription from the dropdown menu.
- Review your current plan, renewal date, and any outstanding charges.
❓ Frequently Asked Questions
Will the outreach campaign deletion bug affect my sending history or inbox?
No. Your Inbox and Sent items under Authority will not be affected by the deletion issue. Only the ability to remove campaigns from the Campaigns list is impacted.
Will I lose my campaign data once the fix is released?
No. When the fix is deployed, you will be able to delete campaigns manually. No data will be removed automatically without your action.
My account was frozen — can I get a refund for that period?
Refund eligibility depends on the reason for the freeze and your subscription terms. Contact our support team via the chat widget to have your case reviewed individually.
🙋 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.