🔎 What Does Resyncing Mean?
Resyncing refreshes the connection between Search Atlas and your social media accounts. It lets Social Hub pull in your latest account details and keeps your scheduled and published posts working as expected.
Social platforms sometimes expire or revoke the permissions you gave Search Atlas. When that happens, a resync (or reconnection) restores access without losing your Social Hub setup.
⚠️ When Should You Resync?
Consider resyncing an account if you notice any of the following:
- A connected account shows as disconnected, expired, or needs attention
- Scheduled posts are failing to publish
- Your account name, profile picture, or page list looks outdated
- You changed your social account password or security settings
- You added a new Page, profile, or business account and it does not appear in Social Hub
- You changed your admin role or permissions on the social platform
🛠️ How to Resync Your Accounts
The exact labels may vary slightly depending on the social platform, but the process is generally the same.
- Log in to your Search Atlas account and open Social Hub.
- Go to the Integrations or connected accounts area.
- Find the account you want to refresh.
- Select the Resync or Reconnect option next to that account.
- If a pop-up from the social platform opens, log in and review the permissions requested.
- Approve all requested permissions and select the Pages or profiles you want to use with Social Hub.
- Confirm and return to Social Hub. The account status should update to connected.
Tip: Grant every permission that is requested. If you leave some out, parts of Social Hub, such as publishing or scheduling, may not work.
🔌 If You Do Not See a Resync Option
If there is no resync option, or the account still shows a problem afterwards, try a fresh reconnection:
- In the Social Hub integrations area, disconnect the affected account.
- Select the option to add or connect a new account for that platform.
- Log in to the social platform and approve all permissions.
- Select the Pages or profiles you want to manage and confirm.
Reconnecting the same account restores the link between it and Social Hub.
✅ Checks Before You Resync
Many sync problems come from the social platform side rather than Search Atlas. Before resyncing, confirm the following:
- You are logged in to the right account. If your browser is signed in to a different social profile, the pop-up may connect the wrong one.
- You have admin or editor access. Publishing to a business Page or company profile usually requires the right role.
- Pop-ups are allowed. Your browser may block the login window from the social platform.
- Your social account is in good standing. Restricted or suspended accounts cannot be synced.
- Two-step verification is complete. Finish any security prompts from the social platform during login.
🧰 Troubleshooting Common Issues
- The account still shows as disconnected: Log out of the social platform, clear your browser cache or try a private window, then resync again.
- A Page or profile is missing: Resync and make sure it is selected in the permissions screen. Also confirm you have admin access to it.
- The login pop-up does not appear: Allow pop-ups for Search Atlas in your browser settings and try again.
- Posts failed while the account was disconnected: After resyncing, review your scheduled content and reschedule or republish any posts that did not go out.
- The wrong account connected: Disconnect it, sign in to the correct account on the social platform, and reconnect.
💡 Tips to Avoid Future Sync Problems
- Check your connected account status in Social Hub regularly.
- Resync soon after changing a password or security settings on a social platform.
- Use an account with stable admin access, not a temporary or personal login that may change.
- Do not remove Search Atlas from the authorized apps in your social account settings unless you plan to reconnect.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us resolve your issue faster, tell us which social platform is affected and what you see when you try to resync.