📌 Overview
If you publish content through Search Atlas Publication Media and your publisher account has been deactivated, you may not be able to log in or submit new content. This article explains what a deactivation means, what to check first, and how to ask for a new account or ID so you can keep publishing.
❓ What Does a Deactivated Publisher Account Mean?
A deactivated account is one that has been turned off and can no longer be used to access publisher features. Accounts can be deactivated for different reasons, such as:
- The account was inactive for a long time
- The account details on file were outdated or incomplete
- The account was closed at your request or by mistake
- The account was paused during a review of the publisher profile or content
The exact reason depends on your account, so our team needs to check it before confirming your options.
🔎 Before You Contact Us: Quick Checks
A few quick checks can save time and may solve the problem right away:
- Confirm you are signing in with the correct email address. Many users have more than one.
- Try resetting your password to rule out a simple login issue.
- Look through your inbox and spam folder for any notice about your account status.
- Check that you are using the correct platform workspace or project.
If you still cannot access your account after these checks, it is likely deactivated and you can move on to the next section.
🛠️ How to Request a New Account or ID
New publisher accounts and IDs are set up by our team, so you cannot create one yourself. Instructions are also not sent by email. Everything is handled through live chat so we can verify your details securely.
- Sign in to the Search Atlas platform.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Tell us that your Publication Media publisher account is deactivated and that you would like to continue publishing.
- Share the details listed in the next section so we can review your request faster.
📋 Information to Have Ready
Providing these details in your first message helps us avoid back-and-forth:
- The email address linked to your old publisher account
- Your publisher or account name, and your old publisher ID if you know it
- The website or publication you want to continue publishing on
- The approximate date you last used the account
- Any message you received about the deactivation
- Whether you want your old account reactivated or a completely new account
⏱️ What Happens Next
Once connected, our team will review your account and explain your options. Depending on the situation, this may mean reactivating your existing account or setting up a new account and ID. We will also let you know whether any content, history, or settings from the old account can carry over, and whether anything else is needed from you.
Keep in mind that a new account may start without the history or settings of your old one, so ask about this before you decide.
💡 Tips to Avoid Deactivation in the Future
- Log in and use your publisher account regularly
- Keep your contact email and publication details up to date
- Respond promptly to any account notices you receive
- Follow the content and publishing guidelines for your account
🙋 Frequently Asked Questions
Can I create a new publisher account myself?
No. Publisher accounts and IDs are created by our team after reviewing your request.
Can you send the instructions to my email?
We do not send account setup instructions by email. Our team will guide you step by step in live chat.
Will I lose my old content?
This depends on your account. Ask our team during your chat and they will confirm what can be kept.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.