📌 Overview
Your PayPal ID tells us where to send your publisher payouts. If you open a new PayPal account or change your payout email, you need to update this detail in your publisher dashboard settings. This article explains how to update it and what to check if your new PayPal account is not appearing in the dashboard.
✅ Before You Start
A few quick checks can prevent most update problems. Make sure you have the following ready:
- The email address of the PayPal account you want payouts sent to.
- A valid email address for the PayPal account you want to use.
- Access to the publisher dashboard with the login that owns the publisher profile
- A stable internet connection and an up-to-date browser
🛠️ How to Update Your PayPal ID
- Log in to your Search Atlas publisher dashboard.
- Open the profile menu and select Account Settings.
- In the Account Setting dialog, find the field labeled PayPal Email.
- Replace the address in the PayPal Email field.
- Enter your new PayPal email address. Type it carefully and do not add spaces before or after it.
- Click Save or Update.
- Select Apply Changes. When you see "Profile updated successfully!", the PayPal Email field shows the saved address.
If you do not see a confirmation message, your change may not have been saved. Try the troubleshooting steps below.
🔍 Why Your New PayPal Account May Not Appear
If you saved a new PayPal email but it did not stick, the save was rejected or did not finish. Check the causes below.
- Cached page data: Your browser may be showing an older version of the page.
- Typo or formatting issue: An address that is not a valid email can be rejected. Extra spaces or a secondary PayPal email are not specifically blocked.
- Blocked email: An address on the publisher PayPal blocklist is rejected with "This email is blocked."
- Browser extensions: Ad blockers or privacy tools can sometimes block the save request.
- Incomplete save: The page was closed or refreshed before the update finished.
- Change limit reached: You can change your PayPal email only twice in a 365-day period. A later attempt is rejected with "You can only change your PayPal email twice a year."
🔧 Troubleshooting Steps
Work through these steps in order. Most issues are resolved by the first three.
- Refresh and re-check: Do a hard refresh of the page (Ctrl + F5 on Windows, Cmd + Shift + R on Mac) and look at your payment settings again.
- Log out and back in: Sign out of the dashboard, sign in again, and reopen the payment settings.
- Try a private window: Open the dashboard in an incognito or private browser window and repeat the update. This bypasses cache and most extensions.
- Try a different browser: If the issue continues, use another browser such as Chrome, Firefox, or Edge.
- Check your PayPal email: Log in to PayPal and confirm the primary email address. Copy and paste it into the dashboard to avoid typos.
- Confirm PayPal is ready: Make sure your PayPal account is verified and able to receive payments.
- Save once and wait: Click Save only once, then wait a few moments for the confirmation before leaving the page.
💡 Tips to Avoid Problems
- Use your PayPal primary email, not an alias or secondary address.
- Update your PayPal ID before a payout is due, so your next payment goes to the right account.
- Keep your old PayPal account open until you have confirmed the new ID is showing in your dashboard.
- Take a screenshot of the confirmation message or the updated setting for your records.
🙋 Still Not Working?
If you have tried the steps above and your new PayPal account is still not being added, our team can look into it with you. To help us resolve it faster, have the following details ready:
- The PayPal email you are trying to add (not your PayPal password or any login credentials)
- The PayPal ID currently showing in your dashboard, if any
- The browser and device you are using
- A screenshot of any error message or of the settings page after you save
- The date and time you last tried to update it
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
❓ Quick FAQ
- How long does it take for the update to appear? The new PayPal ID should show after you save and refresh the page. If it does not, follow the troubleshooting steps above.
- Will my pending payout go to my old or new account? Payouts are sent to the PayPal ID on file at the time of processing, so update it early. Ask our team in chat if you are unsure about a specific payout.
- Can I use any PayPal account? You need a valid, confirmed PayPal account that can receive payments.
- Should I share my PayPal password with support? No. We will never ask for your password. Only your PayPal email address is needed.