We've moved to a new support chat widget inside Search Atlas. It is still the fastest way to get help from our team while you work in the platform.
✨ What's New
The chat widget you use to contact support has been fully replaced with a new one across the platform. The switch is complete, so you will see the new widget everywhere you used the previous one.
- One support channel: the chat widget remains the single place to reach our team from inside the platform.
- Fresh experience: you may notice the widget looks and feels a little different from before.
🛠️ How to Use It
- Log in to your Search Atlas account.
- Look for the chat widget in the bottom-right corner of the platform.
- Click the widget to open it.
- Type your question or the issue you are running into.
- Type human teammate at any time to be connected with a member of our team.
📋 What to Expect
- You don't need to change anything in your account or settings. The new widget is available automatically.
- If the widget looks different or doesn't appear right away, refresh the page or log out and back in.
- If you were in the middle of a conversation with our team, open the widget and send a new message so we can pick things up with you.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.