❓ What This Error Means
When you try to sign in or reconnect, you may see a message saying registration is invitation-only and that you need to ask your administrator for permission. This can be confusing if you are the administrator.
The message usually does not mean you have lost your admin rights. It means Search Atlas does not recognize the login details you are using right now as a member of your workspace. In other words, the system sees a new or unrecognized user and blocks the sign-up, because new users can only join by invitation.
🔎 Common Causes
- A different email address: You are signing in with an email address that is not the one your Search Atlas account was created with, such as a personal address instead of your work address.
- A different Google account: If you use Google to sign in or connect your data, the Google account selected in the browser may not be the one linked to your workspace.
- A changed or removed email: Your email address or domain may have changed since you first signed up, so the system no longer matches it to your account.
- The wrong workspace or account: You may have more than one Search Atlas account or workspace, and you are trying to reconnect to one that you do not own.
- A stale browser session: Saved logins or cookies in your browser may be automatically choosing the wrong account.
🛠️ How to Fix It
Work through these steps in order. Most customers resolve the error in the first few.
- Check which email you are using. Think about which email address you used when you first created your Search Atlas account. Look for a welcome or invoice message from Search Atlas in your inboxes to confirm which address it was sent to.
- Sign out of all accounts. Sign out of Search Atlas and, if you use Google, sign out of any Google accounts you do not need for this task.
- Try a private browser window. Open an incognito or private window so no saved logins interfere, then go to the Search Atlas login page.
- Sign in with the original email. Use the exact email address and sign-in method (email and password, or Google) that you used when you created your account.
- Select the right Google account when reconnecting. If the error appears while connecting a Google service, choose the same Google account linked to your Search Atlas workspace. If that account does not have access to the data you want to connect, ask the owner of that data to grant it.
- Clear your browser cache and cookies. If the error keeps appearing, clear them and try again, or use a different browser.
- Reset your password if needed. If you cannot sign in with your original email, use the Forgot Password option to confirm that the address is linked to an account.
👥 If You Are Not Sure You Are the Administrator
In some cases, another person set up the account, and you were never the owner. If so, the administrator needs to invite your email address from within the platform. Once you accept the invitation, you can sign in normally and reconnect your tools.
If you are the administrator but your email address has changed, we may need to confirm the details of your account before we can update it.
✅ Tips to Avoid This Error
- Use one email address and one sign-in method consistently for Search Atlas.
- Use a shared, long-term address for the account owner, rather than a personal one that could change.
- Keep a record of which Google account is connected to your workspace.
- Before reconnecting a service, confirm you are logged in to the correct Search Atlas workspace.
💬 Still Seeing the Error?
If you have tried the steps above and still see the message, we can look at your account directly. Please have ready the email address you believe the account was created with and, if possible, the email address you are currently trying to use.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.