📌 Overview
When you upgrade to a higher plan such as Enterprise in the middle of a billing cycle, you may see a charge that looks like a full month of the new plan, and your billing date may change. Many customers expect a small prorated charge for the days left in the cycle, so this can be surprising. This article explains what usually happens, how to check your invoice, and how to get a review if something looks wrong.
🔄 What Can Happen When You Upgrade Mid-Cycle
An upgrade can be handled in one of two ways, and they look very different on your statement:
- Prorated upgrade: Your original billing date stays the same. You pay only the price difference for the remaining days in the current cycle.
- New billing cycle on upgrade: Your billing date moves to the day you upgraded. You are charged for a full period of the new plan, and any unused time on your old plan may be credited to your account.
If your cycle started on October 1 and you upgraded on October 22, the second approach would show a new charge on October 22 and move your future renewals to the 22nd of each month. The first approach would keep your renewal on the 1st.
🧾 How to Review Your Charge
Before contacting us, you can check a few details that explain most upgrade charges.
- Open your Billing or Subscription settings in the platform.
- Find the invoice dated on the day of your upgrade.
- Look at the line items. You may see a charge for the new plan and a separate credit for unused time on your previous plan.
- Check the total amount and the currency. Make sure it matches the currency on your account.
- Check your next billing date to see whether it moved to the upgrade date.
🧮 Example of How Credits Can Appear
This is a simplified example. Your actual amounts will be different.
- You pay for a monthly plan on October 1.
- You upgrade on October 22, with about nine days left in the cycle.
- The new plan is charged at its full monthly price on October 22.
- A credit for the nine unused days of your old plan may be applied to your invoice or your account balance.
- Your next renewal is then set to November 22.
If you see the full price of the new plan with no credit for your old plan, or you were not expecting your billing date to move, it is worth having our team review it.
⚠️ Signs Your Charge May Need a Review
- You were charged the full price of the new plan and see no credit for unused time on the previous plan.
- Your billing date moved and you did not expect it.
- You were charged more than once for the same upgrade.
- The amount or currency does not match what you saw before confirming the upgrade.
💡 Tips to Avoid Surprises
- Review the amount shown on the confirmation screen before you confirm an upgrade.
- If you want to keep your current billing date, ask our team about your options before upgrading.
- Note your current renewal date before you upgrade so you can compare it afterward.
- Save your invoice emails so you can refer to the exact date and amount if you have questions.
💬 What to Include When You Ask for a Billing Review
To help us resolve your request quickly, have this information ready:
- The date your original billing cycle started
- The date you upgraded and the plan you upgraded to
- The amount and currency you were charged
- What you expected to be charged, such as a prorated amount or an unchanged billing date
Our team can review the invoice, confirm how the upgrade was applied, and explain any credits. If an adjustment is appropriate, they can help with that too.
🙋 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.