💡 Overview
Seeing a charge on your card after you cancel your Search Atlas plan can be confusing, especially if you have not been using the platform. This article explains why it can happen, how to check what was billed, and how to ask our team to review a refund request.
🔎 Why You May Still Be Charged After Cancelling
A charge after cancellation usually has one of the following causes:
- Renewal processed before cancellation: If your plan renewed before you cancelled, even by a short time, the charge for that billing period may already have been made.
- Cancellation not completed: If the cancellation was started but not confirmed, the subscription may still be active.
- Turning off features is not the same as cancelling: Switching off automations or simply not logging in does not stop billing. Only cancelling the subscription does.
- Delayed bank posting: Some banks show a charge several days after it was made, so the date on your statement may be later than the actual billing date.
- More than one account or workspace: A second account, workspace, or add-on may still have an active subscription.
🛠️ How to Check Your Billing Details
Before contacting us, a quick check can help you find the cause and speed up the review:
- Log in to the platform and open your account billing or subscription settings.
- Check your plan status. It should show as cancelled or set to end, not active.
- Note your renewal or end date and compare it with the date you cancelled.
- Look for a cancellation confirmation in your inbox. Check your spam folder too.
- Review your bank or card statement to confirm the exact charge date and amount.
- Check whether you have any other Search Atlas accounts or workspaces that may be billed separately.
📩 How to Request a Refund Review
If you were charged after cancelling and believe the charge should be reviewed, our team can look into it for you. Have the following details ready:
- The email address linked to your Search Atlas account
- The date and amount of the charge
- The date you cancelled your plan
- A short note that you have not been using the platform and that any automations are turned off
- A screenshot of your cancellation confirmation or billing page, if you have one
For your security, never share your full card number or card security code in the chat.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
⏳ What Happens Next
Once you share your details, our team will review your account, the cancellation date, and the billing history. Each request is reviewed individually, so the outcome depends on your account's circumstances. If a refund is approved, it is returned to your original payment method. The time it takes to appear depends on your bank or card provider and can take several business days.
✅ How to Avoid Unexpected Charges in the Future
- Cancel before your renewal date so the next billing cycle is not processed.
- Confirm the cancellation by checking that your plan status has changed and that you received a confirmation email.
- Save a screenshot of the cancellation confirmation for your records.
- Do not rely on turning off automations. They do not cancel your subscription.
- Check all accounts if you manage more than one workspace or subscription.
❓ Quick Answers
- I cancelled but was charged. Does that mean the cancellation failed? Not necessarily. The renewal may have been processed before the cancellation, or the bank may be showing the charge late. Check your plan status and the charge date.
- I have not used the platform. Am I still billed? Billing depends on your subscription status, not on how much you use the platform.
- Is a refund guaranteed? Refunds are reviewed case by case by our team, so we cannot promise an outcome in advance.