🔑 How to Activate Your Search Atlas Account

Many customers ask us to "activate my account" without saying what they are seeing. This guide explains the most common reasons an account may look inactive, what you can check yourself, and what details help us resolve it quickly.

🔎 What Does Account Activation Mean?

The word "activation" can refer to several different situations. Identifying which one applies to you is the fastest way to get fixed.

• Email verification: You signed up but have not confirmed your email address yet.
• Plan or trial activation: You have an account, but a paid plan or trial is not active or has expired.
• Reactivation: A previously cancelled or paused subscription needs to be turned back on.
• Team invitation: You were invited to a workspace and have not accepted the invite yet.
• Feature access: Your account works, but a specific tool appears locked or unavailable.

✅ Step 1: Check Your Email for a Verification Message

If you recently signed up, look for a confirmation message from Search Atlas in your inbox.

1. Search your inbox for Search Atlas.
2. Check your spam, junk, and promotions folders.
3. Open the message and select the confirmation link.
4. Return to the platform and sign in again.

Confirmation links can expire, so if yours no longer works, try signing in and following any on-screen prompt to resend it.

🔐 Step 2: Confirm You Are Signing In Correctly

Sometimes an account seems inactive because of a sign-in mix-up. Check the following:

• You are using the same email address you registered with.
• You are not signed in to a different account, such as a personal versus work email.
• If you signed up with a Google or similar login, you use that same method again.
• You have tried resetting your password using the Forgot password option on the sign-in page.

💳 Step 3: Review Your Plan and Billing Status

If you can sign in but features are locked, your plan status may be the cause.

1. Sign in to the platform.
2. Open your account or billing settings.
3. Check whether your plan is listed as active, expired, or cancelled.
4. Look for any notice about a failed or pending payment.

If a payment failed, updating your payment method can restore access. If your plan was cancelled, you can choose a plan again to reactivate.

👥 Step 4: Accept a Team Invitation

If a colleague or agency added you to their workspace, you need to accept the invitation before you can use it. Find the invitation message, select the link, and sign in with the email address the invitation was sent to. If you use a different email, the invitation will not match your account.

📝 What to Tell Us If You Still Need Help

A request like "Activate my account" does not give us enough to act on. To help us resolve it in a single conversation, include these details:

• The email address on your Search Atlas account.
• What you are trying to do, such as sign in, use a specific tool, or restore a cancelled plan.
• What you see on screen, including any error message word for word.
• Which plan you are on or expect to be on.
• When the issue started and whether anything changed, such as a payment update or an email change.
• A screenshot if possible.

💡 Tips to Avoid Activation Problems

• Use an email address you can access and check regularly.
• Add Search Atlas to your safe sender list so verification messages are not filtered.
• Keep your payment method current to avoid interruptions.
• Accept team invitations promptly, as they may expire.

💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.