💰 Fixing Publisher Payout Amount Discrepancies

📌 Overview

If you publish articles on your site as a publisher, the payout amount shown in the platform should match the price agreed for your site. Sometimes the amount shown is lower or higher than what you expected. This article explains why that can happen, what to check first, and how to get a correction reviewed quickly.

🔎 What a Payout Discrepancy Looks Like

A discrepancy means the amount displayed in your account does not match the amount you expected to receive. For example:

• Your site is listed at $200 per article, and you published 2 articles, so you expect $400.
• The platform shows a different total, such as $147, for those same 2 articles.

When this happens, the displayed amount usually needs a review and, if confirmed, a correction by our team.

🧩 Common Reasons the Amount May Differ

Before you contact us, it helps to know the most common causes. Your case may be one of these:

• Outdated site price: The price saved for your site in the platform may be older than the price you currently charge.
• Price changed after the order: Orders can be recorded at the price that was set when the order was created.
• Incorrect site details: The wrong price, currency, or link type may have been entered when your site was added.
• Currency conversion: If your site price and your payout are in different currencies, the displayed amount may be converted.
• Fees or adjustments: Some totals may include deductions or adjustments that make the amount look lower.
• Pending or partial status: Only part of the amount may be displayed while an order or payment is still being processed.
• Order mismatch: Two articles may have been grouped, split, or recorded under different orders.

✅ What to Check First

These quick checks can often explain the difference and speed up any review:

1. Open your publisher account and find your site in the list of listed sites.
2. Confirm the price saved for your site is the price you expect.
3. Check the status of each published article. Note whether each one is pending, approved, or paid.
4. Compare the amount shown for each article, not only the total.
5. Check the currency shown next to the amount.

📝 Information to Gather Before You Request a Correction

Providing complete details the first time helps our team resolve your request faster. Please prepare the following:

• The full URL of your site.
• The URLs or titles of each published article affected.
• The publication date of each article.
• The price you expect per article and the total you expect.
• The amount currently shown in the platform for each article or for the total.
• A screenshot of the amount shown in your account.
• Any proof of the agreed price, such as a previous message or order confirmation, if you have one.

🛠️ How to Request a Correction

1. Gather the information listed above.
2. Open the chat widget in the bottom-right corner of the platform.
3. Type human teammate to be connected with a member of our team.
4. Share your site URL, article details, expected amount, and the amount currently shown.
5. Tell us clearly that you are requesting a payout amount correction so your request is routed correctly.

Please send all details in a single conversation. This avoids back-and-forth and helps the team verify your request faster.

⏱️ What Happens After You Contact Us

• Our team reviews the site price and the orders linked to your published articles.
• We compare the recorded amount with the agreed price for your site.
• If the amount is incorrect, the team updates the site price or order amount as needed.
• You are told what was changed and what to expect next.

If the amount shown is correct, we will explain how it was calculated so you can see where any difference came from.

💡 Tips to Prevent Future Discrepancies

• Keep your site price up to date. If your rates change, update them as soon as possible.
• Check the details when you add a site. Confirm the price, currency, and link type.
• Review amounts soon after publishing. Catching an issue early makes it easier to resolve.
• Keep your own records. Save order confirmations and agreed prices.

❓ Frequently Asked Questions

Will I be paid the corrected amount for articles I have already published?

If our review confirms the amount was recorded incorrectly, the team will correct it for the affected articles. The team will confirm the details in your chat.

Can I update my site price myself?

Where the option is available in your account, you can update the price for future orders. Orders already recorded generally need to be corrected by our team.

Does a price change affect past orders?

Not necessarily. Past orders may keep the amount that was recorded when they were created, so a separate correction may be needed.

How long does a correction take?

Timing depends on how quickly we can verify the details. Complete information in your first message helps us resolve it sooner.

🚀 Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.