📌 Overview
If you try to upload a video to the Media Library in Search Atlas Local SEO and the upload fails or the file isn't accepted, this is expected. Video uploads are not currently supported in the Local SEO Media Library. The library is designed for image files that you can use with your local listings and related Local SEO content.
This article explains what to expect and what you can do instead.
❓ Why Can't I Upload a Video?
The Media Library accepts image files only. When you select a video file (for example, MP4, MOV, or AVI), the platform can't process it, so the upload is blocked or doesn't complete. This is a current feature limitation, not an error with your account, browser, or internet connection.
- It is not caused by your file size or internet speed.
- It is not a permissions issue with your account or plan.
- Clearing your cache or switching browsers will not change the result.
🖼️ What You Can Upload
Use the Media Library for image files, such as:
- Business photos (storefront, interior, team, products)
- Logos and branding images
- Service or project photos
If an image upload fails, check that the file is a standard image format and is not corrupted. Try re-exporting it and uploading it again.
🛠️ Workarounds for Video Content
If your goal is to showcase video content for a local business, consider these options:
- Upload the video directly to the platform where it will be displayed. For example, Google Business Profile allows video uploads directly in the profile. Check Google's current guidelines for supported length, file size, and resolution, since these can change.
- Host the video on a video platform such as YouTube or Vimeo, and link to it from your website or other content.
- Use a still image in the Media Library. Export a high-quality frame or thumbnail from your video and upload it as an image.
- Convert a short clip to an image, if appropriate. A screenshot of a key moment can work well as a visual for your listing content.
✅ Quick Troubleshooting Checklist
- Confirm the file you are uploading is an image and not a video.
- Check the file extension. Video extensions such as .mp4, .mov, and .avi will not upload.
- Try a different image to rule out a problem with a specific file.
- Refresh the page and retry the upload if an image upload stalls.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.