📌 Quick Answer
Once a Citation Builder submission is in progress, its business details are usually locked, because they have already been queued or sent to citation sources. This means the business name typically can't be changed from your dashboard. Our team can review your campaign and tell you whether it can be corrected or needs to be resubmitted.
Please don't create a duplicate submission on your own. Doing so may result in a second charge. Contact our team first so they can check your options.
🔍 Why Business Names Get Locked
Citation Builder distributes your business information to many directories and data sources. To keep your listings accurate and consistent, the details are fixed once distribution begins. Changing a name midway could leave some listings with the old name and others with the new one. Inconsistent listings can hurt your local search performance.
🧰 What You Can Do
Your best path depends on how far along the submission is. The team can check the following for you:
- Correction on the existing submission: if the submission hasn't progressed far, the team may be able to update the business name directly.
- Cancel and resubmit: if the name can't be edited, the team can advise on how to resubmit with the correct details.
- Billing review: if a resubmission is needed, ask the team how billing will be handled so you know what to expect before you proceed.
📝 How to Request a Correction
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Share your campaign ID (you can find it in your Citation Builder campaign).
- Give the exact business name you want, spelled and capitalized the way it should appear. For example: Home Plus Air and Heat.
- State that all other details (address, phone number, website, categories) should stay unchanged.
- If a resubmission is needed, ask how to do it without being charged a second time.
Including these details in your first message helps the team respond faster, with less back and forth.
💡 Tips to Avoid This Issue
- Review the business name, address and phone number carefully on the final step before you submit.
- Use the exact name shown on your website, Google Business Profile and signage.
- Keep punctuation, abbreviations and spelling consistent, such as "and" versus "&".
- If you are unsure which version of the name to use, check with our team before submitting.
❓ Frequently Asked Questions
- Can I edit the business name myself after submitting? In most cases, no. Business details are locked once the submission is in progress.
- Will I be charged again if I resubmit? Don't resubmit before checking with our team. They can review your campaign and explain how billing applies in your situation.
- Will changing the name affect my other details? No. When you ask for a correction, tell the team that everything else should remain unchanged.
- How long does a correction take? It depends on the submission's progress. The team can give you an estimate once they review your campaign.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.