📌 Overview
If your team uses Search Atlas under a company account, you may need to inactivate it because a project has ended, your team is changing tools, or the account is no longer needed. This article explains what inactivation means, who can request it, what to prepare, and which options may suit you better.
❓ What Does Account Inactivation Mean?
Inactivating an account means it is no longer in active use. Team members can no longer log in or use features such as projects, reports, and automated optimizations. Inactivation is different from a few related actions, so it helps to know which one you need:
- Cancelling a subscription: stops future billing, but may not close the account itself.
- Removing a team member: takes one person off the account while everyone else keeps access.
- Downgrading a plan: reduces the features or limits on the account without closing it.
- Inactivating the account: closes access for the whole company account.
👤 Who Can Request Inactivation?
For company accounts, changes that affect the whole account are generally handled for the account owner or an authorized administrator. If you are a team member and not the owner, ask the owner or administrator to make the request, or have them confirm that you are authorized to do so. This protects your company's data and prevents accidental changes.
✅ Before You Request Inactivation
Complete these steps first so you do not lose anything you may need later:
- Export your data. Download any reports, keyword lists, audits, or other records you want to keep.
- Tell your team. Make sure colleagues know access will end and have saved their own work.
- Review your subscription. Check your billing details, renewal date, and any active plan or add-ons.
- Check connected tools. If you connected your website or other services, note which ones so you can disconnect or reconfigure them if needed.
- Decide whether you want a temporary or permanent change. This helps our team recommend the right option.
🔄 Alternatives to Inactivating the Account
Depending on your goal, one of these options may be a better fit:
- Remove users who no longer need access if only some people are leaving the company or the project.
- Downgrade your plan if you want to reduce costs but keep your history and settings.
- Cancel before the next renewal if your main concern is avoiding future charges.
📝 What to Include in Your Request
Having the following information ready speeds up the process and avoids back-and-forth:
- The name of the company and the email address linked to the account
- Your role (owner, administrator, or team member)
- Whether you want to inactivate the whole account or only certain users
- Whether the change is temporary or permanent
- Any billing questions, such as a upcoming renewal
⏱️ What to Expect After You Ask
- Our team may verify that the request comes from an authorized person.
- You will be told what happens to your data and access, and when the change takes effect.
- You may be asked to confirm before anything is finalized, since some actions are hard to undo.
💡 Tips to Avoid Delays
- Make the request from the account owner's login whenever possible.
- State clearly that you work in a company and describe your goal in your first message.
- Save any important data before you ask, not after.
- If several people at your company are involved, agree internally on who will make the request.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.