🔍 Overview
If you submit a press release and are not sure it went through, it is natural to want to submit it again. Each submission can use HDC, so resubmitting may result in a second charge. This article explains how to check whether your press release was submitted, what to do if you were charged twice, and how to avoid it in future.
❓ Why This Happens
Duplicate charges usually follow a simple pattern:
- You submit a press release but do not see a clear confirmation.
- You are unsure whether it worked, so you submit it again.
- The platform treats the second submission as a new request and charges HDC for it.
The charge is not always a sign that something went wrong. It often means two separate submissions were received. That is why checking the status of your first submission before resubmitting is so important.
✅ How to Check Whether Your Press Release Was Submitted
Before you submit again, take these steps:
- Go to the press release section of the platform and open your list of existing press releases or your submission history.
- Look for an entry matching the title of your press release.
- Check the status shown next to it, such as pending, processing, or submitted.
- Note how many entries exist for the same press release. One entry means one submission. Two entries mean it was submitted twice.
- Check your HDC usage or balance history to see how many charges match that press release.
Tip: Some submissions take a little time to appear or update. If your press release is not listed straight away, wait a few minutes and refresh the page before trying again.
💸 What to Do If You Were Charged Twice
If you see two charges for the same press release, follow these steps:
- Do not submit it a third time. This could lead to an additional charge.
- Take screenshots of your press release list and your HDC usage or balance history showing the charges.
- Write down the press release title and the approximate date and time of each submission.
- Contact our team using the chat widget (details below) and share this information.
Our team will review the submissions and charges on your account and let you know the outcome. Having the details above ready helps us resolve your request faster.
📝 What to Include in Your Refund Request
To help us review your case quickly, include:
- The title of the press release
- The date and time of each submission
- The number of HDC charges you see for it
- Screenshots of your submission list and HDC history
- Whether you can confirm that the press release was submitted successfully
If you are not sure whether your press release was submitted successfully, say so in your message. Our team can check the status for you.
🛡️ How to Avoid Duplicate Charges in the Future
- Check before resubmitting. Always look at your press release list and status first.
- Wait a few minutes. Refresh the page and check again before assuming the submission failed.
- Submit once. Avoid clicking the submit button multiple times.
- Review your HDC history. After submitting, confirm that only one charge appears.
- Ask us first if unsure. If you cannot tell whether a submission worked, contact our team before submitting again.
💡 Frequently Asked Questions
Will I automatically be refunded if I was charged twice?
Refunds are reviewed by our team on a case-by-case basis. Contact us with your details and we will look into the charges on your account.
Can I tell if my press release was submitted properly?
Yes. Check the status of the press release in your submission list. If the status is unclear, our team can confirm it for you.
Should I resubmit if I am unsure it worked?
No. Check the status first, and reach out to our team if you still cannot tell. This helps you avoid a second charge.
What if both submissions appear in my list?
That means the press release was submitted twice. Contact our team so we can review the duplicate and the related charge.
🙋 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.