🧾 How to Get Your Subscription Cancellation Confirmation

📌 Overview

After you cancel your Search Atlas subscription, you may want proof that the cancellation went through. This article explains how to check your cancellation status yourself and how to request a confirmation from our team.

✅ Check Your Cancellation Status Yourself

The fastest way to confirm a cancellation is to look at your account. Follow these steps:

1. Log in to your Search Atlas account.
2. Open your account or profile settings.
3. Go to the Billing or Subscription section.
4. Check your plan status. A cancelled plan is usually shown as cancelled, or with an end date instead of a renewal date.

If your plan shows an end date and no upcoming renewal, your cancellation has been recorded.

📬 Look for a Confirmation Message

When a cancellation is processed, a confirmation message is usually sent to the address linked to your account. If you cannot find it, try these quick checks:

• Search your inbox for Search Atlas or cancellation.
• Check your spam, junk, or promotions folders.
• Confirm you are checking the inbox for the address you used to sign up.
• Look for a receipt or invoice from your payment provider, which may also show the change.

💬 Request a Cancellation Confirmation From Our Team

If you cannot find your confirmation or your account status is unclear, our team can help. Here is how to ask for it:

1. Log in to the Search Atlas platform.
2. Open the chat widget in the bottom-right corner.
3. Type human teammate to be instantly connected with a member of our team.
4. Ask for a cancellation confirmation for your account.

To speed things up, include the following in your first message:

• The name on your account
• The email address linked to your account
• The approximate date you cancelled
• Whether you need the confirmation for your own records or for your accounting team

🔍 What a Good Confirmation Includes

A cancellation confirmation typically shows:

• The account that was cancelled
• The plan that was cancelled
• The date the cancellation was processed
• The date your access ends, if applicable
• Confirmation that no further renewals are scheduled

If you need any of these details for your records, mention them when you chat with our team.

❓ Frequently Asked Questions

• Will I still have access after I cancel? In most cases, you keep access until the end of your current billing period. Check the end date in your Billing or Subscription section.
• Will I be charged again? If your cancellation was processed before your renewal date, you should not be charged again. If you see a charge you did not expect, tell our team in chat and include the date and amount.
• I cancelled but my plan still looks active. What should I do? Your plan may stay active until the end of the paid period. If there is no end date or you still see a renewal date, contact our team through chat right away.
• Can I get a confirmation for an old cancellation? Yes. Open the chat, type human teammate, and share the approximate date you cancelled.

💡 Helpful Tips

• Take a screenshot of your Billing or Subscription page after cancelling.
• Save any confirmation message you receive.
• Cancel at least a few days before your renewal date to avoid timing issues.

🛟 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.