📌 Overview
Your plan includes usage quotas, such as credits, projects, or other limits, that are meant to refresh when a new billing cycle begins. Sometimes you may look at your usage a few days after your billing date and see that your quotas still show the old numbers. This article explains the most common reasons, how to check, and what information to gather if you need help.
🔍 Why Your Quota May Not Have Refreshed
A quota that looks unchanged after your billing date usually has one of these causes:
- The payment has not fully processed. Quotas typically renew once the payment for the new cycle is confirmed. If the charge was delayed, retried, or declined, the renewal may be delayed too.
- The billing date and the quota reset date are different. Your invoice date may not match the exact moment your usage counters reset. This can happen if your plan changed, was upgraded, or was restarted during the previous cycle.
- Plan changes mid-cycle. Upgrading, downgrading, or adding an add-on can shift the date your usage period starts.
- Time zone differences. The renewal may be recorded in a different time zone than the one you see, which can make it look a day early or late.
- Cached or outdated information on your screen. Your browser may still be showing older numbers even though the renewal has happened.
- Different quotas reset on different schedules. Some limits may reset monthly, while others, such as one-time allowances or add-ons, may not reset at all.
✅ Step-by-Step: How to Check Your Quota Renewal
- Refresh the page. Do a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) or log out and back in to make sure you are seeing current data.
- Confirm your payment. Check your most recent invoice or payment receipt in your account billing settings. Make sure the charge for your latest billing date shows as successful.
- Check your billing period dates. Look at the start and end dates of your current billing period. Note the date your plan says it renews next.
- Review your usage. Open the usage or quota section of your account and compare your current numbers with what you had before your billing date.
- Review recent plan changes. Think about whether you upgraded, downgraded, paused, or added anything in the last billing cycle. These changes can affect when your quotas reset.
- Check which quota looks wrong. Note whether the issue affects all quotas or only one type. This helps narrow down the cause quickly.
⚙️ Common Scenarios and What They Mean
- Payment succeeded, but quotas look unchanged: This may be a delay in the renewal process or a display issue. Refresh the page and check again after a short time.
- Payment failed or is pending: Update your payment method and retry the payment. Quotas typically renew after the payment is successful.
- You recently changed plans: Your quota period may now follow a new start date. Check your current billing period dates to see when the next reset is expected.
- Only one quota did not refresh: That quota may follow a different rule, such as a one-time allowance or an add-on. Check your plan details for how that specific limit works.
- Quotas refreshed a few days late: If a renewal appears after your billing date, a delay in processing is the most likely cause. Take note of the date it appeared so our team can review it if needed.
🧾 What to Prepare Before Contacting Support
If your quotas still look wrong after the steps above, gathering these details will help our team resolve the issue faster:
- Your account name and the email used to log in
- The date of your last billing charge
- The date you expected your quotas to renew
- Which quotas did not refresh and what they currently show
- Any plan changes, add-ons, or payment issues in the last billing cycle
- A screenshot of your usage or quota page and your latest invoice
💡 Tips to Avoid Confusion in the Future
- Take a screenshot of your usage right before your billing date so you can compare after renewal.
- Keep your payment method up to date so renewals are not delayed.
- After changing plans, double-check your new billing period dates.
- Wait a short time after your billing date and refresh your page before assuming the renewal failed.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
❓ Quick FAQ
My billing date passed a week ago. Should my quotas have refreshed by now? In most cases, yes. If your payment was successful and your quotas still show the old numbers after a refresh, contact our team using the chat widget with the details listed above so they can review your account.
Will I lose my usage if the renewal is delayed? A delayed renewal does not mean your plan was cancelled. Our team can review your account and confirm the correct quota status.
Does upgrading my plan reset my quotas? It can change your billing period and quota dates. Check your current billing period in your account to see the updated schedule.