🔍 Publisher Site Ownership, Review Status, and Login

📌 Overview

If you submitted a website to the Search Atlas Publisher program, you may have questions about who owns the listing, why a site was approved or declined, and which account you should use to log in. This article explains how to check each of these and what to do if something looks wrong.

🔑 Confirming Which Account You Are Using

Most ownership problems happen because a site was submitted under a different login than the one you are using now. Before anything else, confirm the following:

• The email address you used when you first signed up or submitted the site.
• Whether you have more than one Search Atlas account, for example one created with a personal email and another with a work or older email.
• Whether you signed in with a password or with a connected sign-in option, if one was available to you.

Try signing in with each email address you may have used. A site listed under one account will not appear in another.

🛠️ Recovering Your Login Credentials

1. Go to the Search Atlas login page.
2. Select the Forgot password option.
3. Enter the email address you think is linked to your account.
4. Check your inbox and spam or junk folder for the reset message.
5. Follow the link, choose a new password, and sign in.

If you never receive a reset message, that email address may not be linked to an account. Try your other addresses, or contact our team using the steps at the end of this article.

🌐 Understanding Site Ownership

The account that submitted a site is generally treated as the owner of that listing. If you want to take over or reclaim a website, the team will need to confirm two things:

• Account identity: that you control the account in question.
• Website control: that you control the domain, for example by showing you can manage its hosting, DNS, or site settings.

For security reasons, account details cannot be shared or changed unless the request comes from the verified account holder. Please make your request from inside your logged-in account whenever possible.

📊 Checking Your Review Status

Once a site has been submitted, it goes through a review. To see where yours stands:

1. Log in to your Search Atlas account.
2. Open the Publisher section of the platform.
3. Find the website in your list of submitted sites.
4. Look at the status shown next to it, such as pending, approved, or declined.
5. If a reason or note is displayed, open it to read the details.

If the site does not appear in your list, it was probably submitted under a different account.

❓ Why Was My Site Declined?

If your site was declined and the reason is shown in your dashboard, you can read it there. If no reason is shown, you can ask our team to look into it. Common reasons that sites are not accepted by publisher programs include:

• The site was not accessible or had technical errors when reviewed.
• The content was thin, duplicated, or did not meet quality standards.
• The site did not match the topics or standards the program requires.
• Ownership or control of the domain could not be confirmed.

These are general examples and may not apply to your site. After fixing any issues, you can ask the team whether the site is eligible to be reviewed again.

✅ Information to Have Ready

To speed up your request, gather the following before you reach out:

• The email address on your Search Atlas account.
• The exact domain names you want help with.
• Whether you want to see a review decision, reclaim ownership, or recover your login.
• Any proof that you control the website, such as access to its hosting or domain settings.

💬 Getting Further Help

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.