💡 Quick Answer
If you saw a 7-day trial message but were charged right away when you reactivated your plan, you are not alone. Free trials are generally designed for new accounts. When a previously used account is reactivated, the plan may start billing immediately instead of beginning a new trial. If you believe you were charged by mistake, our team can review your case.
🔍 Why This Can Happen
There are a few common reasons a charge appears right after reactivation:
- Trial already used: If your account or workspace has had a trial or paid plan before, a new trial may not be available when you come back.
- Reactivation works differently from a first signup: Restarting a canceled plan is treated as resuming a subscription, so billing can begin on the day you reactivate.
- Trial messaging on a page you visited: Some pages promote the trial to new visitors. The offer may not apply to your account, even if the page displayed it.
- A different plan or billing cycle was selected: Choosing a different plan, or a monthly or annual option, can change the amount due today.
🧾 How to Check What You Were Charged For
- Open your billing or subscription settings inside the platform.
- Look at your current plan and the date it started.
- Review the amount charged and the date of the charge.
- Check your billing confirmation for the line that shows the amount due today. It will show whether a trial was applied.
Having these details ready helps our team look into your case faster.
💸 How to Request a Refund Review
If you were charged despite expecting a trial, you can ask our team to review it. Refunds are not automatic, and each request is looked at individually. To help us move quickly, have the following ready:
- The date you reactivated your plan
- The plan you selected
- The amount you were charged
- A short description of what you saw on screen, such as the 7-day trial message, and where you saw it
- A screenshot of the trial message, if you still have one
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
⏱️ What to Expect After You Ask
- Our team will review the charge and your account history.
- You will be told whether the charge was correct or if an adjustment can be made.
- If a refund is approved, it is returned to your original payment method. Your bank may take several business days to show it.
🛑 Want to Stop Further Charges?
If you do not want to continue with the plan, you can cancel it from your subscription settings. Canceling stops future renewals. It does not automatically refund a charge that has already been made, so please ask our team about that separately.
✅ Tips to Avoid Surprise Charges
- Read the checkout summary before confirming. Look for the amount due today.
- Check your trial eligibility before reactivating if you have used the platform before.
- Ask first: If you are unsure whether a trial applies to you, ask our team before you reactivate.
- Keep your billing confirmation so you can compare it with your expectations.
- Set a reminder before any renewal date if you may want to cancel.
❓ Frequently Asked Questions
Will I automatically get a refund if I was charged during a trial period?
No. Refunds are reviewed case by case, so it is best to contact our team as soon as you notice the charge.
Can I get a new 7-day trial after reactivating?
Trials are typically offered to new accounts. Our team can confirm whether your account is eligible.
Does canceling remove my data right away?
Please ask our team about data retention for your account before you cancel if this is a concern.
How soon should I reach out?
As soon as possible. The sooner we review a charge, the easier it is to resolve.
🙋 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.