💳 Refund Requests After Cancellation Outside 72 Hours

💡 Quick Answer

If you cancelled your Search Atlas plan but still saw a recent charge, you can ask our team to review it, even if more than 72 hours have passed. Refunds outside the 72-hour window are not automatic and are reviewed case by case, so the more detail you share, the faster we can look into it.

• Cancelling stops future renewals. It does not automatically reverse a charge that was already processed.
• Requests made within 72 hours of a charge are the simplest to process.
• Requests made after 72 hours can still be submitted and will be reviewed by our team.

🔍 Why You May Have Been Charged After Cancelling

A charge after cancellation can feel unexpected. These are the most common reasons it happens:

• The renewal was processed before you cancelled. If your plan renewed on the same day, or shortly before you cancelled, the charge may already have been issued.
• The cancellation was not completed. If the final confirmation step was skipped, the subscription may still be active.
• More than one subscription or workspace. You may have cancelled one plan while another is still active.
• Add-ons or extra services. Some add-ons are billed separately from your main plan and may need to be cancelled on their own.
• Turning off features is not the same as cancelling. Switching off automations or simply not logging in does not cancel your subscription or stop billing.

⏱️ How the 72-Hour Refund Window Works

The 72-hour window starts when a charge is made. If you contact us within that time, your request is usually the most straightforward to handle.

If more than 72 hours have passed, you can still reach out. In that case:

• Your request is not automatically approved or declined.
• Our team reviews your account and billing history before deciding.
• Details such as when you cancelled, how much you used the platform, and when the charge occurred are taken into account.

Please note that a refund cannot be guaranteed for requests outside the window, but we will always review your situation fairly.

📝 What to Do If You Are Outside the Window

1. Confirm your cancellation. Go to your account billing settings and check that your plan shows as cancelled and that no other active subscriptions exist.
2. Check the charge details. Note the date and amount of the charge, and compare it with the date you cancelled.
3. Gather your information. See the list in the next section so you can share everything in one message.
4. Open the chat widget. Click the chat widget in the bottom-right corner of the platform and type human teammate to be connected with our team.
5. Explain your situation clearly. Tell us you cancelled, were charged afterwards, and would like the charge reviewed for a refund.

✅ Information to Include in Your Request

Sharing these details up front helps us avoid back-and-forth and resolve your request sooner:

• The email address linked to your Search Atlas account
• The date you cancelled your plan
• The date and amount of the charge you are asking about
• Whether you used the platform after the charge (for example, logged in, ran reports, or used automations)
• Confirmation that automations and other active features are turned off
• Any reason the charge was unexpected, such as not receiving a renewal reminder

🛡️ How to Avoid Unexpected Charges

• Cancel before your renewal date. Check your billing settings to see when your next payment is due and cancel a few days ahead.
• Finish every cancellation step. Make sure you reach the final confirmation screen and that your plan status updates to cancelled.
• Review all subscriptions and add-ons. Confirm that nothing else is still active on your account.
• Keep your cancellation confirmation. Save a screenshot or confirmation message in case you need to refer to it later.
• Do not rely on turning off automations. Pausing features does not stop billing. Only cancelling your subscription does.

❓ Frequently Asked Questions

Will I get a refund automatically if I cancelled before being charged?

Not always. If a charge was processed, our team needs to review the timing of your cancellation and the charge before deciding on next steps.

Does not using the platform qualify me for a refund?

Low or no usage is helpful context and we will take it into account, but it does not guarantee a refund on its own.

I turned off all my automations. Does that count as cancelling?

No. Turning off automations does not cancel your subscription. You need to cancel your plan from your billing settings to stop future charges.

How long does a refund take if it is approved?

Once a refund is issued, the time it takes to appear depends on your bank or card provider. Our team can tell you more when your request is reviewed.

Will I be charged again after I cancel?

Once your cancellation is complete, you should not be charged for future renewals. If you see another charge, let our team know right away.

💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.