📌 Overview
Many customers want to keep their Starter plan but stop paying for extra add-ons. Your plan and each add-on are managed as separate items, so cancelling one does not automatically cancel the others. This article explains how to cancel add-ons only, how to check that they will not renew, and what to do if they still show as renewing.
❓ Why Add-Ons Can Still Show as Renewing
If you cancelled but your add-ons still say they are renewing, one of these is usually the cause:
- Only part of your subscription was changed. Cancelling or editing your main plan does not always cancel each add-on.
- Each add-on has its own renewal setting. Every add-on needs to be turned off individually.
- The change was not saved. If you left the page before confirming, the cancellation may not have been applied.
- The page has not refreshed. Your billing page may show old information until you reload it.
- You have more than one add-on or workspace. It is easy to miss one when several are active.
✅ Before You Start
- Log in with the account owner or billing admin login. Other team members may not be able to change billing.
- Make a list of the add-ons you want to remove, so you can check each one afterwards.
- Note the date your Starter plan renews, so you can confirm it stays active.
🧭 How to Cancel Add-Ons and Keep Starter
- Log in to your Search Atlas account.
- Open your account or billing settings and go to your subscription details.
- Find the list of your active plan and add-ons.
- Select the first add-on you want to remove and choose the option to cancel it or turn off renewal.
- Follow the on-screen prompts and confirm the change. Make sure you see a confirmation message.
- Repeat for every add-on you want to remove.
- Leave your Starter plan unchanged. Do not select a cancel option next to the main plan.
- Reload the page and check that each cancelled add-on no longer shows as renewing.
🔍 How to Confirm Your Cancellation Worked
After you cancel, check the following:
- Each cancelled add-on shows a status such as cancelled, ending, or not renewing.
- Your Starter plan still shows as active with an upcoming renewal date.
- The next payment amount reflects only your Starter plan.
- You receive a confirmation message or email from the platform, if one is sent for your account.
If you are not sure, take a screenshot of your subscription page for your records. It will also help our team look into the issue faster if you need help.
⏳ What Happens After You Cancel
- Your Starter plan stays active and keeps renewing as normal.
- Add-ons may stay available until the end of the current billing period. This depends on how and when you cancelled, so you may still see them for a while.
- No new charges should be made for cancelled add-ons after the current period ends.
🛠️ Troubleshooting Tips
- Add-on still says renewing: Refresh the page, log out and back in, or try a different browser. Then check the status again.
- No cancel option is shown: You may not be logged in as the account owner or billing admin. Check with the person who set up the account.
- Starter plan shows as cancelled: Do not worry. Contact our team right away so they can help restore it before the renewal date.
- Unexpected charge for an add-on: Gather the date of the charge and the name of the add-on, then reach out to our team.
💡 Helpful Tips
- Cancel add-ons at least a day or two before your renewal date, so the change has time to apply.
- Check your subscription page again after your next billing date to be sure everything looks right.
- Review your add-ons from time to time so you only pay for what you use.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
To help us resolve your request quickly, tell us which add-ons you want to cancel and which ones still show as renewing. Confirm that you want to keep your Starter plan.