🔍 Why Your Publisher Account Shows as Inactive

📌 Overview

If your publisher account shows as Inactive, you will not receive new orders until the status changes. This article explains the common reasons an account is marked inactive, what you can check yourself, and how to request a review for reactivation.

❓ What Does Inactive Mean?

An inactive status means your publisher account is temporarily not eligible to receive new orders. It is a quality and reliability safeguard. It helps make sure advertisers are matched with publishers who can deliver on time and meet our standards.

• You will not be assigned new orders while the account is inactive.
• Your account and profile information are not automatically deleted.
• Orders already in progress may need to be reviewed separately.

🔎 Common Reasons an Account Becomes Inactive

Every account is different, so the exact reason for your status is confirmed by our team. These are the most common causes:

• Period of low activity: The account has not accepted, started, or completed orders for some time.
• Late or incomplete orders: Orders were delivered after the deadline, left unfinished, or not answered.
• Content or guideline issues: Published content or placements did not meet the platform's quality guidelines.
• Changes to your website: The site changed significantly, for example a domain change, a drop in quality, or placements removed after publication.
• Incomplete or outdated account details: Required profile, website, or payment information is missing or needs updating.
• Policy concerns: The account was flagged for a possible breach of publisher terms and is under review.

🧭 How to Check Your Account Status

1. Log in to your Search Atlas account and open your publisher account area.
2. Look at the account status label and any notices or alerts shown there.
3. Review your recent orders for anything marked late, rejected, or incomplete.
4. Confirm your website details and payment information are complete and current.

Make a note of anything unusual. This will help you resolve the issue faster.

🔄 How Reactivation Works

Reactivation is handled as a review, not an automatic change. Our team looks at the reason the account was marked inactive and whether the issue has been resolved. Keep these points in mind:

• Reactivation depends on the reason for the deactivation and on your account history.
• Asking for reactivation does not guarantee it will be approved.
• Even after reactivation, new orders are assigned based on availability and how well your site matches advertiser needs. A specific number of orders cannot be promised.

🛠️ Steps to Request Reactivation

1. Check your account for notices and fix anything you find, such as outdated details, unfinished orders, or content that needs correcting.
2. Make sure your website is live, accessible, and still meets publisher requirements.
3. Gather the details a teammate will need: your account email, your website URL, and when you first noticed the inactive status.
4. Open the chat widget and ask for a review of your inactive status, as described in the support section below.
5. Reply promptly if the team asks for more information, so the review is not delayed.

💬 What to Include in Your Request

A clear request helps our team respond faster. Include:

• The email address linked to your publisher account
• The website or websites affected
• The date you first saw the inactive status
• Any steps you have already taken to fix possible issues
• A short note on whether you have orders still in progress

✅ Tips to Keep Your Account Active

• Log in regularly and respond to new order requests promptly.
• Deliver orders on time and follow the content guidelines.
• Keep your website live, updated, and free of major changes that affect placements.
• Do not remove or alter published placements without checking first.
• Keep your profile and payment details current.

🙋 Frequently Asked Questions

Will I be told why my account was made inactive? Our team can review your account and explain the reason for the status so you know what to address.

Can I get new orders while my account is inactive? No. New orders are only assigned to active accounts.

Is my account deleted if it is inactive? No. Inactive means orders are paused. It does not mean the account has been removed.

How long does a review take? Timing depends on the reason for the status and the information needed. Responding quickly to any follow-up questions helps.

🤝 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.