📌 Overview
Sometimes the pending payment shown for your published articles is lower than you expected. For example, you may have 10 published articles that add up to $260, but your pending balance shows $215, leaving a $45 gap. This article explains why that can happen, how to check your balance yourself, and what to send us if you need a review.
🔎 What a Payment Discrepancy Looks Like
You may have a discrepancy if any of the following apply:
- Your pending total is lower than the sum of your published articles.
- One or more published articles do not appear in your pending payment list.
- An article is listed, but at a different amount than you expected.
A single missing article is the most common cause of a gap like the $45 example above.
🧩 Common Reasons a Pending Amount Looks Short
Most gaps come from one of the following. Check each one before contacting us.
- Article status: The article may be published on the site, but its status inside the platform has not been updated to reflect it.
- Review or approval not finished: Articles usually need to complete review before they count toward your pending balance.
- Timing: A recently published article may not have reached your pending balance yet.
- Link or URL mismatch: If the published URL differs from the one on file, the article may not be matched to your account.
- Article rate: The amount for an article may differ from what you expected, for example because of word count or article type.
- Edited or replaced article: If an article was revised or replaced, the original entry may have been removed or merged.
✅ How to Check Your Pending Payment Yourself
Follow these steps to find where the difference comes from:
- Open the payments or earnings section of your account.
- Make a list of every article you have published during the period in question, with its title, URL, and the amount you expect for it.
- Compare your list with the articles shown in your pending payment.
- Add up the amounts shown in the platform and subtract the total from your own.
- Look for an article, or a combination of articles, that matches the difference. In our example, you would look for a $45 article.
- Open that article and check its status, published URL, and publish date.
🛠️ Quick Fixes to Try First
- Refresh the page and check your pending balance again, as recent changes may take a little time to appear.
- Confirm the published URL is live and matches the one saved in the platform.
- Check that the article is marked as published or completed.
- Make sure the article was submitted under your account and not another one.
If these steps do not resolve the gap, the next step is to ask for a manual review.
📝 What to Include When You Request a Review
The more detail you give us, the faster we can review your balance. Please have the following ready:
- The pending amount currently shown in the platform.
- The amount you expected, and the difference between the two.
- The title and URL of each article you believe is missing or incorrect.
- The publish date of each of those articles.
- A screenshot of your pending payment page, if possible.
For example: "My pending payment shows $215, but my published articles total $260. I believe the article titled [title], published on [date], is missing. The difference is $45."
⏱️ What Happens After You Report It
When you report a discrepancy, our team will compare your published articles against your payment records. Depending on what they find, they may:
- Correct the status or details of an article so it counts toward your balance.
- Update your pending amount to reflect the correct total.
- Explain why a particular article is not included in your pending payment.
Any correction is made only after the team has reviewed your records, so please include the details above to avoid delays.
💡 Tips to Avoid Discrepancies in the Future
- Check your pending payment regularly, not only when a payment is due.
- Confirm each article's status as soon as it is published.
- Keep a simple record of your published articles, URLs, and amounts.
- Report any gap as soon as you notice it, while the details are fresh.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.