## **💡 Quick Answer**

If you saw a 7-day trial message but were charged right away when you reactivated your plan, you are not alone. Free trials are generally designed for **new accounts**. When a previously used account is reactivated, the plan may start billing immediately instead of beginning a new trial. If you believe you were charged by mistake, our team can review your case.

## **🔍 Why This Can Happen**

There are a few common reasons a charge appears right after reactivation:

- **Trial already used:** If your account or workspace has had a trial or paid plan before, a new trial may not be available when you come back.
- **Reactivation works differently from a first signup:** Restarting a canceled plan is treated as resuming a subscription, so billing can begin on the day you reactivate.
- **Trial messaging on a page you visited:** Some pages promote the trial to new visitors. The offer may not apply to your account, even if the page displayed it.
- **A different plan or billing cycle was selected:** Choosing a different plan, or a monthly or annual option, can change the amount due today.

## **🧾 How to Check What You Were Charged For**

1. Open your **billing or subscription settings** inside the platform.
2. Look at your **current plan** and the date it started.
3. Review the **amount charged** and the date of the charge.
4. Check your billing confirmation for the line that shows the amount due today. It will show whether a trial was applied.

Having these details ready helps our team look into your case faster.

## **💸 How to Request a Refund Review**

If you were charged despite expecting a trial, you can ask our team to review it. Refunds are not automatic, and each request is looked at individually. To help us move quickly, have the following ready:

- The **date you reactivated** your plan
- The **plan you selected**
- The **amount you were charged**
- A short description of what you saw on screen, such as the 7-day trial message, and where you saw it
- A screenshot of the trial message, if you still have one

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.

## **⏱️ What to Expect After You Ask**

- Our team will review the charge and your account history.
- You will be told whether the charge was correct or if an adjustment can be made.
- If a refund is approved, it is returned to your original payment method. Your bank may take several business days to show it.

## **🛑 Want to Stop Further Charges?**

If you do not want to continue with the plan, you can cancel it from your subscription settings. Canceling stops **future** renewals. It does not automatically refund a charge that has already been made, so please ask our team about that separately.

## **✅ Tips to Avoid Surprise Charges**

- **Read the checkout summary** before confirming. Look for the amount due today.
- **Check your trial eligibility** before reactivating if you have used the platform before.
- **Ask first:** If you are unsure whether a trial applies to you, ask our team before you reactivate.
- **Keep your billing confirmation** so you can compare it with your expectations.
- **Set a reminder** before any renewal date if you may want to cancel.

## **❓ Frequently Asked Questions**

**Will I automatically get a refund if I was charged during a trial period?**

No. Refunds are reviewed case by case, so it is best to contact our team as soon as you notice the charge.

**Can I get a new 7-day trial after reactivating?**

Trials are typically offered to new accounts. Our team can confirm whether your account is eligible.

**Does canceling remove my data right away?**

Please ask our team about data retention for your account before you cancel if this is a concern.

**How soon should I reach out?**

As soon as possible. The sooner we review a charge, the easier it is to resolve.

## **🙋 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.