## **📌 Overview**

After you cancel your Search Atlas subscription, you may want proof that the cancellation went through. This article explains how to check your cancellation status yourself and how to request a confirmation from our team.

## **✅ Check Your Cancellation Status Yourself**

The fastest way to confirm a cancellation is to look at your account. Follow these steps:

1. Log in to your Search Atlas account.
2. Open your account or profile settings.
3. Go to the **Billing** or **Subscription** section.
4. Check your plan status. A cancelled plan is usually shown as cancelled, or with an end date instead of a renewal date.

If your plan shows an end date and no upcoming renewal, your cancellation has been recorded.

## **📬 Look for a Confirmation Message**

When a cancellation is processed, a confirmation message is usually sent to the address linked to your account. If you cannot find it, try these quick checks:

- Search your inbox for **Search Atlas** or **cancellation**.
- Check your spam, junk, or promotions folders.
- Confirm you are checking the inbox for the address you used to sign up.
- Look for a receipt or invoice from your payment provider, which may also show the change.

## **💬 Request a Cancellation Confirmation From Our Team**

If you cannot find your confirmation or your account status is unclear, our team can help. Here is how to ask for it:

1. Log in to the Search Atlas platform.
2. Open the chat widget in the bottom-right corner.
3. Type **human teammate** to be instantly connected with a member of our team.
4. Ask for a cancellation confirmation for your account.

To speed things up, include the following in your first message:

- The name on your account
- The email address linked to your account
- The approximate date you cancelled
- Whether you need the confirmation for your own records or for your accounting team

## **🔍 What a Good Confirmation Includes**

A cancellation confirmation typically shows:

- The account that was cancelled
- The plan that was cancelled
- The date the cancellation was processed
- The date your access ends, if applicable
- Confirmation that no further renewals are scheduled

If you need any of these details for your records, mention them when you chat with our team.

## **❓ Frequently Asked Questions**

- **Will I still have access after I cancel?** In most cases, you keep access until the end of your current billing period. Check the end date in your Billing or Subscription section.
- **Will I be charged again?** If your cancellation was processed before your renewal date, you should not be charged again. If you see a charge you did not expect, tell our team in chat and include the date and amount.
- **I cancelled but my plan still looks active. What should I do?** Your plan may stay active until the end of the paid period. If there is no end date or you still see a renewal date, contact our team through chat right away.
- **Can I get a confirmation for an old cancellation?** Yes. Open the chat, type **human teammate**, and share the approximate date you cancelled.

## **💡 Helpful Tips**

- Take a screenshot of your Billing or Subscription page after cancelling.
- Save any confirmation message you receive.
- Cancel at least a few days before your renewal date to avoid timing issues.

## **🛟 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.