This article explains why selecting contacts for a bulk campaign send may result in only a small number of emails actually going out — and what to do about it.
🔍 What's Happening
When triggering a bulk send in a campaign, it is possible for the action to appear to complete while only a fraction of the selected emails are actually dispatched. This is a known issue that our team can investigate and resolve on your behalf.
🛠️ What to Do
- Note the name of the affected campaign and, if possible, the approximate number of contacts you selected versus how many emails were actually sent.
- Note the date and time (including your timezone) when you triggered the bulk send.
- Reach out to our support team using the contact method described below and provide these details so we can investigate your account and get your emails sending correctly.
✅ What to Have Ready When You Contact Us
- The name of the affected campaign
- The number of contacts selected for the bulk send
- The number of emails that actually went out
- The date and time the bulk send was triggered
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.