This article explains why selecting contacts for a bulk campaign send may result in only a small number of emails actually going out — and what to do about it.

## **🔍 What's Happening**

When triggering a bulk send in a campaign, it is possible for the action to appear to complete while only a fraction of the selected emails are actually dispatched. This is a known issue that our team can investigate and resolve on your behalf.

## **🛠️ What to Do**

1. Note the name of the affected campaign and, if possible, the approximate number of contacts you selected versus how many emails were actually sent.
2. Note the date and time (including your timezone) when you triggered the bulk send.
3. Reach out to our support team using the contact method described below and provide these details so we can investigate your account and get your emails sending correctly.

## **✅ What to Have Ready When You Contact Us**

- The name of the affected campaign
- The number of contacts selected for the bulk send
- The number of emails that actually went out
- The date and time the bulk send was triggered

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.