This article explains what to do when you trigger a bulk email send from a campaign and only a few emails go out — or none at all. Use the diagnostic steps below to rule out common causes before escalating to our support team.
📍 What This Issue Looks Like
You select one or more contacts in a campaign and trigger a bulk send action. The trigger appears to complete, but little or no email activity follows — contacts remain in their pre-send state and no outreach is logged.
🛠️ Self-Serve Checks to Try First
- Verify campaign status. Open the campaign and confirm it is set to Active. If the campaign is paused or in draft mode, bulk sends will not go out even after you trigger them.
- Check your contact filters. Review the contact list or segment you selected. If filters are set too narrowly — for example, excluding contacts who have already received an email — your eligible contact count may be zero or near zero, which would explain minimal send activity.
- Review your account's send limits. Some plans have daily or monthly outreach limits. Navigate to your account or billing settings and confirm you have not exhausted your send quota for the current period.
- Check contact email validity. If the contacts you selected have unverified, bounced, or opted-out email addresses, those sends will be silently skipped. Review the contact records for any deliverability flags.
- Re-trigger a small test batch. Select two or three contacts whose email addresses you can verify and trigger a send manually. If those go through, the issue may be isolated to a specific segment or filter condition rather than a platform-wide problem.
- Check for recent account or permission changes. If your role or team permissions were changed recently, your account may no longer have the access level required to execute bulk sends. Confirm with your workspace admin that your permissions are intact.
🔺 If the Issue Persists — What to Prepare Before Escalating
If none of the above steps resolve the issue, our support team will need to review your backend send logs. Please have the following ready when you reach out:
- The exact name of the campaign where the bulk send stalled
- Approximately how many contacts you selected and when you triggered the send (date, time, and your timezone)
- A screenshot or description of any confirmation message, error message, or lack of response you saw immediately after triggering the send
- Whether the issue is consistent with one campaign or occurs across multiple campaigns
- Your current plan or subscription tier, and whether any account changes were made recently
✅ What to Expect
Once you escalate with the details above, our team can review the backend send logs for your account and determine why the bulk send did not complete as expected.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.