🔍 Why Is My Press Release Stuck?
Press releases can occasionally stall due to distribution partner delays, content review holds, or a technical issue during submission. If your press release has been pending for an extended period — including cases of several months — this requires immediate review by our support team.
Common reasons a press release may not publish include:
- The content was flagged during editorial review by the distribution partner
- Missing or incomplete submission details (headline, contact info, or body content)
- A technical error that prevented the order from being sent to the distributor
- A temporary hold placed on the account
✅ Steps to Take Right Now
- Check your order status — Log in to Search Atlas and locate your press release order. Confirm the current status shown on the order.
- Gather your order details — Note the press release title, submission date, and any confirmation number or order ID. You will need these when contacting support.
- Contact our support team immediately — A press release that has not published after an extended period qualifies for escalation. Our team can investigate the distribution status directly with our partner network.
💳 How to Request a Refund
If your press release has not been published and a significant amount of time has passed, you may be eligible for a refund. Refunds are handled on a case-by-case basis by our support team.
To request a refund:
- Contact our support team using the chat widget described below.
- Provide your order ID, the submission date, and confirm that the press release has not been published.
- Our team will verify the order status and, if eligible, initiate the refund process on your behalf.
❌ How to Cancel Your Account
If you would like to cancel your Search Atlas subscription in addition to requesting a refund, please contact our support team directly. A team member will assist you with processing both the refund and the account cancellation.
When reaching out, please have the following ready:
- Your account email address
- The press release title and submission date
- Confirmation that the press release was never published
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.