Why Unexpected Posts May Still Be Publishing
If social posts are being published to your connected pages — such as Google Business Profile (GBP), Facebook, or Instagram — without any visible scheduled posts in your account, a previous administrator may have set up automated posting rules that are still active. These automations can continue running in the background even if you cannot see any scheduled content or active projects in your current view.
This article explains how to approach locating and disabling those automations so that no further posts are published without your approval.
Step 1 — Review All Social Projects
Start by checking every project connected to your account, including any that may have been created by a former team member.
- In the left sidebar, open the Social section to access the Social Media Scheduler.
- Look through the full list of projects — not just the ones you created — paying attention to any you do not recognise.
- Open each unfamiliar project and review its settings to check whether any automated or recurring posting behaviour has been configured.
Step 2 — Check the Calendar for Queued Content
Even if no posts are visible in the project list, content may still be queued and scheduled to publish.
- Within the Social section, navigate to the calendar view.
- Browse forward through upcoming dates to identify any posts scheduled to publish automatically.
- If you find posts you did not create, note which project they belong to and take steps to disable or delete them.
Step 3 — Disable Automated Posting in Each Relevant Project
Once you have identified the projects responsible for unwanted posts, locate and turn off any automation or recurring post settings within those projects.
- Open the relevant project from your project list.
- Review the project's settings for any options related to automatic publishing or recurring post schedules.
- Turn off or remove those settings, then save your changes.
- Repeat this process for every project associated with the unwanted posts.
Step 4 — Remove or Audit Former Administrator Access
If a previous administrator set up these automations, review who currently has access to your account and remove any former team members who should no longer have permissions. This helps prevent similar issues from recurring in the future.
Need Help Locating or Disabling the Automation?
Because the specific configuration causing unwanted posts may vary depending on how your account was set up, our support team can investigate directly and help disable any active automations on your behalf. When reaching out, please have the following ready:
- The name of the connected Google Business Profile or social account receiving the unwanted posts
- The approximate date and time of the most recent unwanted post
- The name of any projects you have already reviewed
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.