🔍 Overview
Some customers encounter issues when trying to create a new social media project inside Search Atlas's Social Hub. This article explains what to expect and how to prepare for escalation if you are affected by this issue.
⚠️ Known Issue: Unable to Create a Social Media Project
Our team is aware that some users are unable to complete the social media project creation process in Search Atlas. The exact cause is under investigation by our engineering team. You may find that the project creation flow does not complete successfully, or that the project does not appear after attempting to create it.
📋 What to Have Ready When Escalating
Because this is a known bug being investigated by our engineering team, you may need to contact support for assistance. To help us resolve your issue as quickly as possible, please have the following information ready:
- The exact name of the project you were trying to create.
- A description of where in the process the issue occurred (e.g., which step or action caused it to fail).
- Any error message you see on screen, copied exactly as it appears.
- The approximate date and time when the issue occurred.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.