🧭 Overview
After upgrading to the Growth plan, some customers notice their account still displays the trial quota instead of the full plan allocation. This can also affect your ability to use Hyperdrive Credits required to publish citations. This article explains what to do if you experience this.
⚙️ Why This Happens
Quota and credit allocations are synced at the billing level. In some cases, there is a short delay between your payment being processed and your account reflecting the correct plan limits. This does not mean your payment failed or that credits were lost.
🛠️ Steps to Resolve the Issue
- Log out and log back in. This forces a fresh session and can trigger an immediate quota refresh.
- Hard-refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear any cached page data that may be displaying stale quota information.
- Wait a few minutes and refresh. In some cases, the quota sync can take a short time to propagate across your account. Refresh the page and check your credit balance again.
- If the issue persists, contact our support team. Because quota and credit sync issues require a backend review of your billing and account entitlements, our team will need to manually verify and correct the allocation on your behalf. When reaching out, please have the following ready: your account email, the date you upgraded to the Growth plan, and a description of what quota or credit balance is currently displayed.
📊 Understanding Growth Plan Credit Allocation
Once your Growth plan is fully synced, your account should reflect the full credit allocation included with your plan tier. Hyperdrive Credits are a separate credit pool used specifically for publishing citations via Hyperdrive and are included with the Growth plan. If your credits are not displaying correctly after upgrading, the steps above or a quick check with our support team will get this resolved.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.