📋 Overview
If you cancelled your Search Atlas account and still need to download reports from your previous subscription period, you can request temporary reactivation. Our support team can restore access for 24 hours so you can retrieve your data.
⚡ Request Temporary Reactivation
- Open the chat widget in the bottom-right corner of the platform and type human teammate to connect with our support team.
- Inform the agent that you need to download reports from a specific month after cancelling your account.
- The agent will escalate your request to the specialized team for temporary reactivation.
⏱️ Access Restored for 24 Hours
Once approved, your account will be reactivated for 24 hours. During this window, you can access the platform and download all needed reports. Navigate to Left sidebar → Reports to reach the report builder and retrieve your data.
⚠️ Important: Cancel Again After Download
After downloading your reports, you must cancel the subscription again before the 24-hour period ends. If you do not cancel, the system will automatically charge your payment method for the next billing cycle.
💡 Tips for a Smooth Process
- Prepare a list of the specific reports and date ranges you need before requesting reactivation.
- Download all reports in one session to avoid needing another reactivation.
- Confirm with the agent the exact time your 24-hour window starts and ends.
🛟 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.