☁️ Overview
Cloud Stacks are multi-layered authority assets built from your Knowledge Graph data. Each stack consumes a set number of Hyperdrive Credits (HDC) from your plan. If a stack fails to generate, or if a charge appears higher than expected, this article explains the most common causes and how to resolve them.
🗺️ How the Cloud Stack Workflow Works
Cloud Stacks follow a structured generation process before any content is produced or credits are consumed:
- Knowledge Graph population: Your Knowledge Graph must be fully built before a Cloud Stack can generate. Confirm your stacks are linked to a complete Knowledge Graph before submitting an order.
- Order submission: When you place a Cloud Stack order, the request enters a queue for internal review.
- Manual generation trigger: Generation does not start automatically on submission -- you (or OTTO, if it created the stack) must manually trigger generation for each stack before content is produced.
- Generation and delivery: Once approved, generation begins and the completed stacks are delivered to your account.
⚠️ Why Cloud Stacks Fail to Generate
Even with a fully populated Knowledge Graph, stacks may appear stuck or show a failed status. Common reasons include:
- Generation not yet triggered: The most frequent cause. The stack has been created but generation has not yet been manually started. This is expected behaviour, not an error.
- Incomplete Knowledge Graph data: If required fields (such as business name, target URLs, or entity details) are missing or inconsistently filled, the generation process cannot proceed. Double-check all fields are complete before submitting.
If your stacks show no progress after several business days, reach out for a status update.
💳 How HDC Credits Are Charged
Understanding how HDC consumption maps to your plan prevents unexpected billing surprises:
- Each Cloud Stack consumes a defined number of HDC upon approval and generation.
- Your Authority Plan includes a set HDC allowance per billing cycle. Any stacks that require HDC beyond your included allowance are charged at the standard overage rate.
- If you believe your HDC charges are higher than expected, check how many stacks were approved and generated within your current billing cycle and compare that against your plan's included HDC allowance.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.