🎯 Overview
If you need personalised help from a real person — not a bot — Search Atlas makes it easy to request help from a human support teammate through the platform.
💬 How to Reach a Human Agent
- Log in to your Search Atlas account.
- Open the available support chat option inside the platform.
- Request to speak with a human support teammate.
- Describe the question or issue you need help with.
Our team can help with questions and issues that require human assistance.
⏰ When Should You Contact a Human Agent?
The chat assistant can handle many common questions automatically. However, reaching out to a human teammate is the right move when:
- You are experiencing a technical issue that automated guidance hasn't resolved.
- You need help with account access, billing, or plan changes.
- A feature is not behaving as expected and you need it escalated.
- You have a time-sensitive problem affecting your workflow.
- You need guidance on a complex SEO strategy within the platform.
💡 Tips for a Faster Resolution
To help our team resolve your issue as quickly as possible, have the following ready before you start the chat:
- A clear description of the issue or question.
- The name of the tool or feature you are working with.
- Any error messages you have seen, copied exactly as they appear.
- Relevant details that help explain what happened and what you expected to happen.
🔍 Before You Chat — Quick Self-Help Checks
Sometimes a fast fix is just a few clicks away. Try these steps before opening a chat:
- Refresh the page and try the action again.
- Review relevant Search Atlas Help Center articles.
- Note any error message or unexpected behaviour before contacting support.
If none of these steps resolve your problem, contact support through the platform and request help from a human teammate.
📞 Contact Support
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.