🔍 Overview

If you selected Technical Help in the chat but weren't sure how to describe your issue, that's completely fine. This article helps you prepare the right details so our support team can resolve your problem quickly and accurately — without back-and-forth delays.

⚙️ Why a Clear Description Speeds Up Your Support

Our support team handles a wide range of technical topics across the platform. When you provide specific details upfront, we can skip the diagnostic back-and-forth and get straight to a solution. Vague requests like "something isn't working" often require several follow-up questions before we can help — which means longer wait times for you.

📋 What to Include When Reporting a Technical Issue

Before opening the chat, take a moment to note the following:

• What you were trying to do: For example, "I was trying to run an OTTO SEO automation from the OTTO SEO section."
• What happened instead: Describe the unexpected behavior — an error message, a blank screen, a button that didn't respond, or a result that looked wrong.
• The exact error message (if any): Copy and paste any error text you saw on screen. Even partial messages help.
• Where in the platform it happened: Include the page name or the URL path (for example, /seo-automation-v3 for the OTTO SEO section).
• When it happened: Approximate date and time, and whether the issue is ongoing or occurred once.
• Steps to reproduce: List what you clicked or did before the problem appeared. This helps us recreate the issue on our end.

🗺️ Quick Platform Navigation Reference

Not sure where to find a feature? Here are some common starting points:

• OTTO SEO automations: Left sidebar → OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3)

If you're experiencing an issue in a different section of the platform, note the name shown in the left sidebar and the URL — both are useful for our team.

💡 Common Technical Issues and Quick Checks

Before reaching out, try these quick steps — they resolve many common problems:

1. Refresh the page. A simple browser refresh clears temporary glitches.
2. Clear your browser cache. Cached data can cause features to display incorrectly.
3. Try a different browser. Chrome or Firefox are recommended for the best experience.
4. Check your internet connection. An unstable connection can cause timeouts or incomplete page loads.
5. Log out and log back in. This resets your session and resolves most authentication-related issues.

If none of the above resolves the issue, the next step is to contact our support team with the details gathered above.

🚀 How to Reach Our Support Team

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

When the chat opens, paste in the details you prepared — what you were doing, what went wrong, any error messages, and the steps to reproduce the issue. The more context you provide, the faster we can help.