💬 Overview
If you need personalised help from a real person, Search Atlas makes it easy to connect with a human support teammate. Everything happens directly inside the platform through the live chat widget.
🛠️ How to Reach a Human Agent
- Log in to your Search Atlas account.
- Look for the chat widget in the bottom-right corner of any page inside the platform.
- Click the widget to open the chat window.
- Type human teammate and send the message.
- You will be connected with a member of our support team.
💡 Tips for Faster Support
To help our team resolve your issue as quickly as possible, include the following details when you start the chat:
- What you were trying to do — describe the task or feature you were working with.
- What happened — explain the unexpected behaviour or error you encountered.
- Steps to reproduce — list what you clicked or entered before the issue occurred.
- Screenshots or screen recordings — visuals help us diagnose problems faster.
⏰ Support Availability
Our human teammates are available during business hours. If you reach out outside of those hours, an agent will follow up with you as soon as possible. You may also receive helpful automated responses in the meantime that could resolve your question right away.
❓ Frequently Asked Questions
Do I need to describe my issue before requesting a human agent?
You are not required to, but sharing a brief description upfront helps our team prepare and reduces back-and-forth. Even one sentence about your situation makes a difference.
What if the chat widget does not appear?
Try refreshing the page or clearing your browser cache. If the widget still does not appear, try a different browser or disable any ad-blocking extensions that may be hiding it.
📞 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.