If a referred user isn't showing on your Search Atlas affiliate dashboard, the affiliate program owner can investigate and manually credit the referral. contact us via the Intercom chat — click the messenger icon on any page. When our Voodoo chatbot responds, type Human Teammate to be transferred to a human agent who can help you. with the details outlined below.
🔍 Why a Referral May Not Appear
A referred user can go missing from your dashboard for several reasons:
- The referred user did not click your unique referral link before completing sign-up.
- A browser extension or ad blocker prevented the referral tracking cookie from being set.
- The referral cookie window expired before the user finished registering.
- An internal attribution error on the Search Atlas platform — rare, but one reason the affiliate program owner can investigate and apply a manual credit.
- If your referred user signed up through the Shopify App Store, standard referral cookie tracking may not apply. Mention this explicitly when contacting the affiliate program owner, as Shopify-sourced sign-ups require a separate provisioning review.
✅ What to Gather Before You Reach Out
Collecting these details before you email speeds up the investigation:
- Your affiliate account email address.
- The referred user's name and registration email — the address they used to create their Search Atlas account.
- Your exact referral link — confirm it is your unique affiliate URL, not a generic Search Atlas link.
- The approximate date the referred user signed up.
- Any confirmation from the referred user that they used your link — a screenshot, forwarded email, or chat message.
📩 How to Contact the Affiliate Program Owner
Missing-referral investigations and commission disputes are handled directly by the Search Atlas affiliate program owner. contact us via the Intercom chat — click the messenger icon on any page. When our Voodoo chatbot responds, type Human Teammate to be transferred to a human agent who can help you. and include the following:
- Your affiliate account email address.
- The referred user's name and the email they registered with.
- The referral link you shared with them.
- The approximate sign-up date.
- Any supporting evidence the referred user can provide (screenshot, forwarded email, etc.).
The affiliate program owner will review the referral data on the back end and respond with a resolution or next steps.
Allow up to 3–5 business days for a response. If you haven't heard back after 5 business days, follow up by replying to your original email.
Manual referral credits are subject to verification. The affiliate program owner will confirm eligibility based on the information you provide and may request additional evidence before crediting the referral.
🎯 You now know exactly who to contact and what to include when a referral goes missing. contact us via the Intercom chat — click the messenger icon on any page. When our Voodoo chatbot responds, type Human Teammate to be transferred to a human agent who can help you. with your referral details, and the affiliate program owner will investigate, confirm attribution, and apply any owed commission to your account.