🔍 What Is an Out-of-Quota Error?
When you post a citation through the Local Citations tool in Search Atlas, the platform uses Hyperdrive credits to process and submit that citation on your behalf. If your account has reached its credit limit, you will see an out of quota error and the citation will not be posted until additional credits are available.
This is a billing and quota issue, not a technical fault. No troubleshooting of your citation data or settings is needed. The steps below will get you back on track quickly.
📍 Where to Find the Local Citations Tool
To access citations in Search Atlas, follow this path:
- Click Local in the left sidebar.
- Select Local Citations from the sub-menu.
From here you can view pending and completed citations, as well as any submissions that failed due to insufficient Hyperdrive credits.
⚡ What Are Hyperdrive Credits?
Hyperdrive credits are the resource units consumed each time Search Atlas posts or syncs a citation across directories on your behalf. Each citation submission deducts a set number of credits from your account balance. When your balance reaches zero, new citation submissions are paused until you top up.
Credits are tied to your subscription plan. The number of credits available per billing cycle depends on the plan you are currently on.
✅ How to Resolve the Out-of-Quota Error
Follow these steps to top up your Hyperdrive credits and resume posting citations:
- Click your account name or avatar in the top-right corner of the platform to open account settings.
- Navigate to the Billing tab.
- Locate the Hyperdrive Credits section to view your current balance and usage.
- Select a top-up option or upgrade your plan to increase your credit allowance.
- Confirm your purchase. Credits are added to your account immediately after payment is processed.
- Return to Local → Local Citations and retry the citation submission that previously failed.
🛡️ How to Avoid Running Out of Credits
- Monitor your balance regularly. Check the Billing tab before running large citation campaigns so you are not caught short mid-submission.
- Plan bulk submissions in advance. If you are posting citations for multiple locations at once, confirm you have enough credits to cover all submissions before you begin.
- Consider upgrading your plan. If you consistently reach your quota limit, a higher-tier plan with a larger monthly credit allowance may be more cost-effective.
- Review failed submissions promptly. Citations that fail due to an out-of-quota error are saved in a failed state. Once you top up, you can resubmit them without re-entering your citation data.
❓ Frequently Asked Questions
Will my citation data be lost if the submission fails?
No. Search Atlas saves the citation in a failed state. After topping up your credits, you can resubmit from the Local Citations page without re-entering any information.
Do unused credits roll over to the next billing cycle?
Hyperdrive credits purchased as a one-time top-up roll over and stay on your account until used completely. Hyperdrive credits included in your plan (and the optional recurring monthly Hyperdrive credit top-up) reset at each quota cycle and do not carry over.
Can I see how many credits each citation type uses?
Yes. Credit consumption details are displayed in the Billing tab under the Hyperdrive Credits section, where you can also view a breakdown of recent usage.
What if I top up but still see the error?
Allow a moment for the credit balance to refresh, then retry the submission. If the error persists after a confirmed top-up, contact support using the instructions below.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.