What Is an HTTP 500 Error?
An HTTP 500 error means the server encountered an unexpected problem and could not complete your request. When this happens across multiple areas of Search Atlas at the same time, it typically points to a platform-wide production issue rather than a problem with your account or browser.
Signs You Are Experiencing a Platform-Wide Issue
- Multiple unrelated features are broken at the same time.
- Actions that normally work — such as publishing, deploying, or loading dashboards — consistently return a 500 error regardless of the feature you try.
- Refreshing the page or switching browsers does not resolve the problem.
Steps To Take Right Now
- Confirm it is platform-wide. Try two or three completely different sections of Search Atlas. If all of them fail with a 500 error, the issue is on the platform side.
- Do not repeatedly retry high-volume actions. Submitting the same request many times during a server-side incident (such as deploying content or publishing posts) will not help and may cause additional errors once the platform recovers.
- Wait a short time and refresh. Platform-wide 500 errors are treated as high-priority incidents by the Search Atlas engineering team. Fixes are applied at the server level during production deployment. Wait a few minutes, then hard-refresh your browser (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) and try again.
- Clear your browser cache if errors persist after a refresh. Occasionally, a cached error response can prevent you from seeing the recovered platform. Clear your cache and cookies, then reload Search Atlas.
- Verify your work after recovery. Once the platform is back to normal, check the areas where you experienced errors to confirm everything is functioning as expected.
What the Search Atlas Team Does During an Incident
When a platform-wide 500 error is detected, the engineering team works to deploy a fix as quickly as possible. These errors are resolved through server-side fixes applied during production deployment, with no action required from customers.
You do not need to change any settings, reconnect accounts, or modify your projects. The resolution is always applied at the platform level.
When To Contact Support
If errors persist after the platform has been confirmed as recovered, or if you are unsure whether a current issue is platform-wide, please contact the Search Atlas support team so we can investigate further. If you don't hear back right away, we'll get back to you as soon as possible.