This article explains what Search Atlas can and cannot change about your pricing, and clarifies the difference between platform subscription costs and the rates you charge your own clients. If you feel pressure to lower your service prices, or believe something has changed without your consent, this guide will help you understand exactly where control sits.
🔍 Common Causes of Pricing Confusion
- Platform subscription cost vs. your service rates: Search Atlas sets and may update its own subscription and feature pricing — this is separate from what you charge your clients for SEO, local, or agency services.
- Whitelabel or reseller context: If you are reselling Search Atlas services under your own brand, your client-facing prices are always set by you. Search Atlas does not have access to or control over your client billing.
- Promotional or plan changes: If your Search Atlas plan price changed, it is due to a subscription plan update, a promotion ending, or an account-level change — not a reduction in the value of your own services.
🛠️ Step-by-Step
- Identify what changed: Determine whether the price concern relates to your Search Atlas subscription cost, or to the rates you charge your own clients. These are two completely separate things.
- Review your current Search Atlas plan: Open your account settings and navigate to your billing or subscription section to see your current plan details, renewal date, and any recent changes to your subscription tier.
- Confirm your client-facing rates are unchanged: If you use Search Atlas under a whitelabel or agency setup, your client pricing is managed entirely by you — log in to your billing or invoicing tool to confirm no changes were made on your end.
- Check for plan downgrade or promotion expiry: If your Search Atlas subscription cost increased or a discount disappeared, check your billing history for a plan change event or a promotional period that has ended.
- Reassert your preferred plan if needed: If a plan change was made in error, open the chat widget in the bottom-right corner of the platform and type human teammate to speak with a team member who can review your account history.
✅ How to Confirm It Worked
You will know the situation is resolved when: (1) your Search Atlas subscription details match the plan and price you agreed to, visible in your billing or account settings; and (2) you have confirmed that your own client-facing rates have not been altered by Search Atlas in any way — because they cannot be. Your agency pricing is always under your sole control. If your subscription cost still looks incorrect after reviewing your plan, a team member can pull your account history and confirm exactly what changed and when.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.