💬 Overview
If you want to speak directly with a member of the Search Atlas team — whether you have a question, need a product walkthrough, or simply want to check something — you can connect with a human teammate at any time through the live chat widget inside the platform. No phone calls or emails are needed.
🧭 How to Reach a Human Teammate
- Log in to your Search Atlas account.
- Look for the chat widget icon in the bottom-right corner of any page inside the platform.
- Click the icon to open the chat window.
- Type human teammate and press Enter.
- You will be connected with a live member of our support team.
That's it — no forms, no waiting on hold, and no email threads. The chat widget is the fastest way to get a real person on the line.
🕐 When to Use This Option
You do not need to have a specific technical problem to reach out. Customers commonly connect with a teammate for reasons such as:
- Getting a quick walkthrough of a feature they are exploring
- Asking general questions about their account or plan
- Requesting guidance on where to start inside the platform
- Checking in after onboarding to make sure everything is set up correctly
- Sharing feedback or asking about upcoming features
🤖 What Happens Before You Reach a Human
The chat widget is powered by an AI assistant that can answer many common questions instantly. When you type human teammate, the system recognises your request and routes you directly to a live agent, bypassing automated responses. This ensures you are not stuck in a loop with a bot when you specifically want a person.
📍 Where to Find the Chat Widget
The chat widget is available on every page inside the Search Atlas platform. You do not need to navigate to a specific section to access it. Common pages where customers open the chat include:
- Home — accessible via Left sidebar → Home
- Coworker — accessible via Left sidebar → Coworker
- Any sub-page such as Overview, Connectors, Scheduled Jobs, Channels, Members, or Teams
As long as you are logged in, the widget is always available in the bottom-right corner.
⚡ Tips for a Faster Response
- You do not need to explain your issue before typing human teammate — the agent will greet you and ask how they can help.
- If you do have a specific question ready, feel free to type it after connecting so the teammate can assist you right away.
- Our team is available during support hours. If no agent is immediately available, you can leave a message and a teammate will follow up as soon as possible.
🛠️ Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.