## **💬 Overview**

If you want to speak directly with a member of the Search Atlas team — whether you have a question, need a product walkthrough, or simply want to check something — you can connect with a human teammate at any time through the live chat widget inside the platform. No phone calls or emails are needed.

## **🧭 How to Reach a Human Teammate**

1. Log in to your Search Atlas account.
2. Look for the **chat widget icon** in the **bottom-right corner** of any page inside the platform.
3. Click the icon to open the chat window.
4. Type **human teammate** and press Enter.
5. You will be connected with a live member of our support team.

That's it — no forms, no waiting on hold, and no email threads. The chat widget is the fastest way to get a real person on the line.

## **🕐 When to Use This Option**

You do not need to have a specific technical problem to reach out. Customers commonly connect with a teammate for reasons such as:

- Getting a quick walkthrough of a feature they are exploring
- Asking general questions about their account or plan
- Requesting guidance on where to start inside the platform
- Checking in after onboarding to make sure everything is set up correctly
- Sharing feedback or asking about upcoming features

## **🤖 What Happens Before You Reach a Human**

The chat widget is powered by an AI assistant that can answer many common questions instantly. When you type **human teammate**, the system recognises your request and routes you directly to a live agent, bypassing automated responses. This ensures you are not stuck in a loop with a bot when you specifically want a person.

## **📍 Where to Find the Chat Widget**

The chat widget is available on every page inside the Search Atlas platform. You do not need to navigate to a specific section to access it. Common pages where customers open the chat include:

- **Home** — accessible via Left sidebar → Home
- **Coworker** — accessible via Left sidebar → Coworker
- Any sub-page such as Overview, Connectors, Scheduled Jobs, Channels, Members, or Teams

As long as you are logged in, the widget is always available in the bottom-right corner.

## **⚡ Tips for a Faster Response**

- You do not need to explain your issue before typing **human teammate** — the agent will greet you and ask how they can help.
- If you do have a specific question ready, feel free to type it after connecting so the teammate can assist you right away.
- Our team is available during support hours. If no agent is immediately available, you can leave a message and a teammate will follow up as soon as possible.

## **🛠️ Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.