💡 Overview

Sometimes you just need to speak with a real person — no error message required. Whether you have a billing question, want a product walkthrough, or simply prefer live assistance, Search Atlas makes it easy to connect with a human support teammate directly inside the platform.

🛠️ How to Connect with a Human Agent

1. Log in to your Search Atlas account.
2. Look for the chat widget icon in the bottom-right corner of any page inside the platform.
3. Click the icon to open the chat window.
4. Type human teammate and send the message.
5. You will be connected with a member of our support team.

You do not need to describe a technical issue before requesting a human agent. Simply typing human teammate is enough to skip any automated responses and reach a live person.

⏰ When to Use Live Chat

You are welcome to use the live chat widget for any of the following situations:

• You have a billing or subscription question.
• You want a guided walkthrough of a feature such as OTTO SEO, AI Content, or PPC tools.
• You are experiencing an issue but are unsure how to describe it.
• You received an automated response that did not resolve your concern.
• You simply prefer to speak with a person rather than browse help articles.

📋 Tips for a Faster Resolution

While you do not need to prepare anything before starting a chat, sharing a few details upfront helps our team assist you more quickly:

• Your account email address — so the agent can pull up your account immediately.
• The feature or page you were using — for example, OTTO SEO at /seo-automation-v3 or the OTTO PPC dashboard.
• What you were trying to do — even a one-sentence description helps the agent get context fast.
• Any screenshots or screen recordings — if you noticed something unexpected, visuals speed things up significantly.

❓ Frequently Asked Questions

Do I need a technical issue to chat with support?
No. You can request a human agent at any time for any reason. Just type human teammate in the chat widget.

What are the support hours?
Our support team is available during business hours. If no agents are immediately available, a teammate will follow up with you as soon as possible.

What if the chat widget is not visible?
Make sure you are logged in to the platform. The widget appears on all pages once you are authenticated. If it still does not appear, try refreshing the page or clearing your browser cache.

📞 Contact Support

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.