## **🎯 Overview**

If you need personalised help from a real person — not a bot — Search Atlas makes it easy to request help from a human support teammate through the platform.

## **💬 How to Reach a Human Agent**

1. Log in to your **Search Atlas** account.
2. Open the available support chat option inside the platform.
3. Request to speak with a human support teammate.
4. Describe the question or issue you need help with.

Our team can help with questions and issues that require human assistance.

## **⏰ When Should You Contact a Human Agent?**

The chat assistant can handle many common questions automatically. However, reaching out to a human teammate is the right move when:

- You are experiencing a **technical issue** that automated guidance hasn't resolved.
- You need help with **account access, billing, or plan changes**.
- A feature is not behaving as expected and you need it escalated.
- You have a **time-sensitive problem** affecting your workflow.
- You need guidance on a **complex SEO strategy** within the platform.

## **💡 Tips for a Faster Resolution**

To help our team resolve your issue as quickly as possible, have the following ready before you start the chat:

- A **clear description** of the issue or question.
- The **name of the tool or feature** you are working with.
- Any **error messages** you have seen, copied exactly as they appear.
- Relevant details that help explain what happened and what you expected to happen.

## **🔍 Before You Chat — Quick Self-Help Checks**

Sometimes a fast fix is just a few clicks away. Try these steps before opening a chat:

- Refresh the page and try the action again.
- Review relevant Search Atlas Help Center articles.
- Note any error message or unexpected behaviour before contacting support.

If none of these steps resolve your problem, contact support through the platform and request help from a human teammate.

## **📞 Contact Support**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.