🔍 Overview
If your Citation Score in GBP Galactic displays listing not found for Google or Google Maps — even though your profile is actively linked to GBP Galactic — you are not alone. This is a common source of confusion because linking your Google Business Profile and discovering that profile as a citation are two separate processes. This article explains why this happens and what to do next.
⚙️ Why 'Listing Not Found' Appears for Google and Google Maps
Connecting your Google Business Profile to GBP Galactic gives the platform permission to manage and sync your profile data. However, the Citation Score tool works differently — it independently scans public directories and data sources across the web to detect whether your business listing exists and is consistent on each platform.
Google and Google Maps are scanned the same way as any other directory. A listing not found result can appear even when your GBP account is connected, because the Citation Score reflects what an independent scan finds in the public web, not what is connected inside the platform.
✅ What to Do When You See 'Listing Not Found' for Google
Because the source of this issue requires investigation on the backend, please have the following information ready when you reach out to our team:
- The exact business name, address, and phone number stored in GBP Galactic.
- The exact business name, address, and phone number currently shown on your Google Business Profile.
- The current verification status of your Google Business Profile (verified, pending, or suspended).
- The date of any recent changes made to your business name, address, or phone number on Google.
- A screenshot of the Citation Score result showing the 'listing not found' status for Google or Google Maps.
Our team will review your account and Citation Score scan results to identify the cause and advise on next steps.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.