🔎 Why Points Might Not Show Up
Sometimes a payment goes through but the points are not added to your account right away. This can happen due to a brief delay between the billing system and the platform.
⚙️ Quick Checks Before Contacting Support
- Refresh the page or log out and back in.
- Go to Avatar → Billing → Plans & Top-ups and verify whether the points appear there.
- Confirm the payment succeeded in your billing history.
🛠️ If Points Are Still Missing
When the steps above do not resolve the issue, our billing team can add the missing points manually. In a recent case the team not only restored the purchased 1,000 points but also added 500 extra points as a goodwill gesture.
To get this fixed, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
📊 Related Platform Improvements
Engineering has completed several fixes to prevent this problem, including syncing purchased Local SEO top-ups to the quota indicators and addressing a 429 error when running heat maps after a top-up. A migration to a unified spend-based quota system is also underway.