📌 Overview
If you are not receiving email alerts when a Google Business Profile (GMB) post requires your authorization, or if you need to resubmit a rejected guest post to a different publisher, this article explains what to expect and what information to have ready when reaching out to our team.
⚠️ About GMB Post Authorization Alerts
Some users have reported not receiving email alerts when a GMB post is pending authorization or has been rejected. If you are experiencing this, our team will need to investigate your specific account configuration and post history to identify the cause and apply a resolution on the backend.
🔄 Resubmitting a Rejected Guest Post
If a guest post has been rejected and you need to resubmit it to a different publisher, this action currently requires backend assistance from our team. There is no self-serve workflow available in the platform at this time for reassigning a rejected post to a new publisher.
📋 What to Have Ready When You Contact Support
To help our team resolve your issue as quickly as possible, please have the following information available before reaching out:
- The name of the project or business profile affected
- The exact post title or content snippet for the rejected or undelivered post
- The date and approximate time the post was submitted
- Any rejection reason or error message you have observed
- Confirmation of whether the authorization alert email was expected but not received, or whether the post rejection itself is the primary concern
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.