🔍 Overview
When you submit a request in Website Studio, the platform consumes tokens to process that request. If a request fails and produces no usable output, you may be eligible for a token refund. This article explains what to do if you believe tokens were consumed by a failed request.
⚙️ How Token Consumption Works in Website Studio
Tokens are deducted when a generation request is submitted and processed. Under certain failure conditions — such as technical or platform-side errors — tokens may be deducted even when no output is delivered.
✅ How to Request a Token Refund
Because token refunds require backend review, you will need to contact our support team directly. To help us resolve your case as quickly as possible, please have the following ready before reaching out:
- The date and approximate time of the failed request
- The action you attempted in Website Studio (e.g., what type of generation or modification you submitted)
- Any error message displayed on screen, copied exactly
- Confirmation that no output was created — check your Website Studio project list to verify that no page or project appeared as a result of the request
Our team will review the request logs to confirm that a failure occurred and that no output was generated, and will process your refund accordingly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.